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50 Conduent Jobs

Supervisor, Customer Experience

2-6 years

Bangalore / Bengaluru

1 vacancy

Supervisor, Customer Experience

Conduent

posted 18hr ago

Job Description

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
  • Assists others in achieving goals.
  • Broad technical expertise and industry knowledge.
  • Ability to manage hiring and termination actions and training for multiple employees.
  • Manages performance appraisals and pay reviews for team members.
  • Accountable for functional, operational, and program management.
General Profile.
  • Supervises daily tasks of the business, technical support and production teams
  • Responsible for team results
  • Works within established precedents and practices.
  • Evaluates and organizes information to solve for problems and challenges
  • Ability to work without supervision.
Functional Knowledge
  • Comprehensive understanding of processes, procedures, systems, and concepts.
Business Expertise
  • Ability to coordinate team efforts to achieve overall company and client goals.
Impact
  • Directly impacts the quality of services provided
  • Supports and trains team members to impact end user experiences
Leadership
  • Provides supervision including coaching and quality checks to support associate progress
Problem Solving
  • Solves problems and evaluates possible solutions using past technical experience.
Interpersonal Skills
  • Strong communication skills to share ideas and information.
Responsibility Statements
  • Delivers quality, productivity, and compliance KPI reports.
  • Coaches and gives feedback to team members to enhance performance.
  • Shares processes and business updates with the team.
  • Supervises the team to identify coaching opportunities.
  • Recommends training interventions when necessary.
  • Outlines best practices for associate growth and improvement.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer experience roles with real interview advice

Top Conduent Customer experience Interview Questions

Q1. What is the difference between credit card and debit card
Q2. What do you know about banking?
Q3. Difference between accounts receivable and bills receivable.
View all 82 questions

What people at Conduent are saying

What Conduent employees are saying about work life

based on 2.7k employees
62%
83%
73%
62%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Conduent Benefits

Submitted by Company
State of the art offices
An inclusive work environment
Professional Learning & Development
Employee Programs
Health and Welfare
Paid Time Off
Submitted by Employees
Health Insurance
Cafeteria
Work From Home
Job Training
Soft Skill Training
Team Outings +6 more
View more benefits

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