Senior Supervisor, Quality Assurance

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

• Requires broad technical expertise and company/industry knowledge.
• Accountable for functional, operational, and/or program management.
• Achieves goals through the work of others.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.

General Profile

• Supervises daily tasks of complex business, technical support, or production teams.
• Sets team priorities to ensure timely completion.
• Coordinates work activities with other supervisors.
• Makes decisions based on policies, procedures, and business plans.
• Receives guidance from manager.
• May not perform the work supervised.

Functional Knowledge

• Understands and applies concepts in the field of expertise.
• Has basic knowledge of other disciplines.

Business Expertise

• Understands how to improve efficiency across related teams.

Impact

• Impacts the quality and effectiveness of the team and its contribution to the subfunction.

Leadership

• Sets priorities for and mentors employees to meet daily deadlines.

Problem Solving

• Resolves typical technical and operational problems.

Interpersonal Skills

• Uses tact to exchange information and handle sensitive issues.

Responsibility Statements

• Evaluates the performance of the team.
• Educates to enhance capabilities of soft skills, technical skills, and business Domain Knowledge to the team.
• Identifies future learning education opportunities.
• Assists in transitions.
• Prepares baseline performance parameters at onshore locations.
• Creates a road map for quality improvement.
• Supports hiring needs.
• Performs other duties as assigned
• Complies with all policies and standards

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent. com . You may also click here to access Conduents ADAAA Accommodation Policy .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.