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134 Concentrix Corporation Jobs

Process Mapping Specialist: (Billable)

5-7 years

Pune

1 vacancy

Process Mapping Specialist: (Billable)

Concentrix Corporation

posted 1mon ago

Job Description

Job Title:

Process Mapping Specialist: (Billable)

Job Description

Our Journey at Concentrix + Webhelp Starts Here:
At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet. We cannot achieve this vision without you!
If you have an interest in improving business performance for the worlds best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.
Are you ready to reimagine the world?
Are you bold in your decisions, and do you have contrarian views on how to run a business?
Are you fanatical in your pursuit to continue improving your capabilities?
Concentrix + Webhelp provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, competitive salary, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

Key Responsibilities:

  • Conduct process mapping and analysis to identify areas for improvement.
  • Collaborate with cross-functional teams to document and optimize business processes.
  • Develop and maintain process documentation, including flowcharts, diagrams, and SOPs.
  • Facilitate workshops and meetings to gather process requirements and feedback.
  • Analyze process data to identify trends, bottlenecks, and opportunities for improvement.
  • Implement process improvements and monitor their effectiveness.
  • Provide training and support to team members on process mapping tools and techniques.
  • Ensure compliance with industry standards and best practices in process management.
  • Communicate process changes and updates to stakeholders.
  • Foster a culture of continuous improvement within the organization.

Experience and Background:

  • 5-7 years of experience in process mapping, business analysis, or a related field.
  • Proven track record in mapping and optimizing business processes.
  • Experience in working with cross-functional teams to identify and document process improvements.
  • Strong background in using process mapping tools and methodologies.
  • Familiarity with industry standards and best practices in process management.

Location:

IND Pune - Tech Park One, Blk A, 1st & 2nd

Language Requirements:

Time Type:

Full time

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Employment Type: Full Time, Permanent

Read full job description

Concentrix Corporation Interview Questions & Tips

Prepare for Concentrix Corporation Specialist roles with real interview advice

Top Concentrix Corporation Specialist Interview Questions

Q1. Can you rearrange the sentences on basic given parts of sentences?
Q2. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
Q3. How would you handle the unsatisfied customer?
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What people at Concentrix Corporation are saying

3.2
 Rating based on 8 Specialist reviews

Likes

Totally waste of time to work there if you work in IT.

Dislikes

It's BPO not IT company.

  • Salary - Bad
  • +6 more
Read 8 Specialist reviews

Specialist salary at Concentrix Corporation

reported by 34 employees
₹2.6 L/yr - ₹9 L/yr
44% less than the average Specialist Salary in India
View more details

What Concentrix Corporation employees are saying about work life

based on 26.6k employees
62%
53%
71%
68%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Concentrix Corporation Benefits

Submitted by Company
Financial wellness
Health and personal development
Flexibility and work-life balance
Extra perks
Submitted by Employees
Cafeteria
Free Transport
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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