Team Lead

Location: Bangalore, India

This is a hybrid position primarily based in Bangalore, India. We re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working . We give you a world of potential!

We give you a world of potential.

Support is awesome in the way trust makes it work! When you join this dynamic team as a Team Lead, you will enjoy a career, teamwork, flexibility, and leadership you can trust to help accelerate your personal and professional goals. Come be a part of a world of potential at Computershare Business Support Services.

A key part of this role will be collaborating with our onshore teams to service our Corporate Trust business lines and help us to deliver the professional services our clients trust and depend on.

If you re a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you!

A role you will love.

The Team Lead is responsible for the day-to-day delivery of high-quality service that meets service level expectations. The team lead works closely with their peers to ensure that daily, weekly, and monthly goals are met. This role is also expected to supervise assigned staff and perform administration tasks related to those staff such as: administering daily timekeeping, performance and attendance tracking, annual performance evaluations, and provide mentoring to employees.

Some of your key responsibilities will include:

• Support Document Custody volumes and QC efforts.
• Coach and develop the skills and abilities of assigned associates.
• Manage and calibrate workload of assigned associates.
• Prepare daily, weekly, monthly, and annual metric reporting.
• Attend meetings and training sessions for a range of administrative, operational, and regulatory compliance topics.
• Handle projects as assigned by manager.
• Complete disciplinary actions to address performance and/or attendance issues.

Functional area KPIs and KRIs achieved in line with business strategy, risk appetite and risk metrics.

Compliance with all applicable regulations within regional governing operational activities

Staff engagement survey results show improving trend and in line with company benchmarks.

What will you bring to the role?

• Bachelor s Degree (B. A. /B. S. /B. Com) or equivalent; 5-8 years related increasing experience in multinational business environments in India.
• Extensive working knowledge of the following: SEI Trust 300 accounting system, corporate actions, securities setup/movement/settlement.
• Has a good understanding of how the wider team works together to successful achieve their team and wider department goals and objectives.
• The role will directly manage and provide support and guidance to team leads. This may involve undertaking a mentoring role, coordinating tasks and/or checking on completion and quality of work. Directly or indirectly, the role will lead the work of approximately 12 operational staff in support of Computershare s CCT business line. Additionally, the role will partner with operations and shared services staff.
• The role requires attention to detail and excellent judgment based on best practice and previous experience. The role holder is expected to respond to and resolve complex problems by identifying and selecting solutions through the application of innovative thinking and acquired technical experience, which will be guided by clear policy and procedure.
• The role will have overall accountability for the delivery of our agreed service levels with our clients. The quality of service provided will reflect on the effectiveness of the role holder and their teams.

Rewards designed for you.

Health and wellbeing. Our health and wellbeing rewards are designed to support you and your family.

Paid time away from work. Our employees enjoy a competitive paid time off package.

Save for your future. We will support you along your retirement savings journey.

Income protection . To ease concerns when the unexpected occurs, our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.

Parental leave . We offer paid parental leave, flexible working, and a caring and inclusive culture.

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