L2 System Administrator (5-8 yrs)

Company Description :

Computer Solutions East, Inc. (CSE) is a leading full-service IT provider offering Managed IT Services, Microsoft and Cisco technology consulting, Network and Telecommunications, Cloud Solutions, and more for small to medium-sized businesses.

As a Microsoft Gold and Cisco Premier Partner, CSE ensures 'Business Technology Simplified' services and products.

With a team of certified IT specialists, CSE provides expertise in Microsoft Volume Licensing, Office 365, Dynamics 365, Azure, and more, with a focus on client needs and satisfaction.

Role Description :

This is a full-time hybrid role for a System Administrator Level 2 at Computer Solutions East, Inc.

The role is based in Bengaluru, with the flexibility for some work from home.

The System Administrator will be responsible for day-to-day tasks such as system administration, troubleshooting, technical support, network administration, and information technology management.

Job Purpose :

As a System Administrator, you will be integral to our IT operations, ensuring our computing systems are running efficiently and continue to support the scalability of our business.

Your role will be pivotal in managing, upgrading, and securing our servers, network, hardware, security, and software while providing dependable support to our teams.

Seeking a proactive, problem-solving administrator with a deep understanding of IT infrastructure and system security.

Job Responsibilities :

- Manage, administer, troubleshoot and configure various applications : Admin Centers, Azure, Meraki, Mimecast, Datto, RingCentral, ManageEngine, ServiceNow etc.

- Implement and enforce security measures to protect the company's IT assets and data, including antivirus, firewalls, and intrusion detection systems.

- Maintain and manage Active Directory (AD) services, including user accounts, group policies, and access controls.

- Manage, troubleshoot, configure Servers and workstation.

- Apply updates and security patches.

- Install, configure, and maintain servers both physical and virtual.

- Ensuring their availability, performance, and security.

- Manage and maintain the company's IT infrastructure, including servers, networks, and systems.

- Configure and maintain network infrastructure, including routers, switches, access points and firewalls.

- Manage, configure and troubleshooting Exchange and associated email systems, including mailbox management, distribution lists, and email security.

- Configure and manage Camera System and Storage solutions, including and NAS.

- Develop and test disaster recovery plans to minimize downtime in case of system failures or disasters.

- Regularly monitor servers, networks, and critical devices in real-time using various monitoring tools.

- Provide technical support and troubleshooting assistance to end-users, resolving IT-related issues promptly and effectively.

- Work independently and proactively to address IT issues and maintain system availability, even without direct supervision.

- Document system configurations, procedures, and troubleshooting steps for future reference and knowledge sharing.

- Perform regular backups and disaster recovery procedures to safeguard critical information.

- Collaborate with IT team members and other departments to implement IT projects and initiatives.

- Stay up to date with industry trends and best practices to continuously improve IT infrastructure and systems.

- Document system configurations, procedures, and troubleshooting steps for future reference and knowledge sharing.

- Other related job that will be assigned by the supervisor/manager.

- Team Management : Create Roster for complete coverage to avoid any Business Impact, handle escalations.

- Manages and organizes Service Desk, establishes performance expectations, and monitors results.

- Guide IT professionals/contractors and other staff within the organization.

- Conduct regular team meetings, performance evaluations, and one-on-one sessions to ensure team development and alignment with project goals.

- Foster a positive and collaborative team environment.

- Oversee the planning, execution, and successful delivery of technical projects.

- Identify technology and project management challenges, reporting to IT leaders accordingly.

- Ensure the design and architecture of software solutions are scalable, secure, and maintainable.

- Perform code reviews and ensure adherence to best practices and coding standards.

- Communicate technical concepts and project progress to non-technical stakeholders.

- Encourage a culture of innovation within the team.

- Identify opportunities for process improvements and implement best practices.

- Constant monitoring and managing of incidents and events, with proper and timely action to mitigate or solve the situations.

- Ensure Service Desk operation and follow-up of workflows and tickets, escalating as needed.

- Maintain the highest level of customer support for the customer base across the various offices through proactive management and implementation of continuous improvement initiatives; provide high-touch white-glove service.

- Participate in Business Continuity and Disaster Recovery planning as required, focusing on operational improvements to reduce Recovery Time Objectives (RTO).

- Update process documentation as needed, following ITIL recommendations.

- Assists in the implementation of Network systems and data management.

- Works to ensure optimal performance of the organization's technological infrastructure (networks and computer systems).

- Ensure smooth delivery and operation of IT services by monitoring systems performance.

- Complete routine audits of services provided to ensure the quality of performance.

- Report on monthly metrics for IT-related operations.

- Provide fast response and support to impromptu situations or emergencies when necessary.

- Responsible for developing, mentoring, and coaching direct reports, ensuring a trained, motivated, and professional staff capable of providing efficient and effective operations and exceptional service.

- Maintains adequate staffing.

- Help identify, develop, and implement on-boarding and training/ training related needs from new processes or process improvements within the scope of IT operations.

- Provide and track training and development opportunities for staff to enhance their skills and knowledge.

- Bachelor's degree in computer science, Information Technology, or related field.

- At least 5 years of solid work experience in related industry, preferably in MSP.

- With a good verbal and written English communication skills.

- Has the ability to communicate technical information to a non-technical person.

- Hands-on experience configuring, troubleshooting, managing, and maintaining servers, both physical and virtual, in a Windows & Linux environment.

- Expertise in configuring, maintaining, and troubleshooting network infrastructure components, such as routers, switches, firewalls, APs, and VPNs.

- Strong knowledge and hands on experience with Admin Centers & Azure Environment.

- Experience and knowledge with the following technology is a huge advantage :

1. Mimecast.

2. Datto.

3. Cloudflare.

4. ManageEngine.

5. ServiceNow.

- Proficiency in administering and supporting various administrative portal applications used in business operations.

- Extensive experience with Active Directory (AD), including user account management, group policies, and access controls.

- Familiarity with security best practices and tools, including antivirus, firewalls, and intrusion detection systems.

- Good Knowledge and experience using ticketing tools "ServiceNow" to manage IT incidents, service requests, and changes.

- Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex IT issues.

- Strong communication and interpersonal skills, with the ability to work effectively both independently and as part of a team.

- Proven ability to work autonomously and proactively without direct supervision.

- Solid documentation skills, with the ability to create clear and comprehensive documentation of system configurations, procedures, and troubleshooting steps.

- Familiarity with various operating systems and platforms (e.g, Windows, Linux, Mac OS).

- Stay current with emerging technologies and industry trends.