Computer Solutions East - L2 System Administrator - Windows Server (3-5 yrs)

Company Description :

Computer Solutions East, Inc.

(CSE) is a leading full-service IT provider offering Managed IT Services, Microsoft and Cisco technology consulting, Network and Telecommunications, Cloud Solutions, and more for small to medium-sized businesses.

As a Microsoft Gold and Cisco Premier Partner, CSE ensures 'Business Technology Simplified' services and products. With a team of certified IT specialists, CSE provides expertise in Microsoft Volume Licensing, Office 365, Dynamics 365, Azure, and more, with a focus on client needs and satisfaction.

Role Description :

This is a full-time hybrid role for a System Administrator Level 2 at Computer Solutions East, Inc.

The role is based in Bengaluru, with the flexibility for some work from home. The System Administrator will be responsible for day-to-day tasks such as system administration, troubleshooting, technical support, network administration, and information technology management.

JOB PURPOSE :

The System Administrator Level 2 is responsible for managing, supporting, and maintaining our IT infrastructure, with a strong focus on Microsoft technologies such as Windows Server, Microsoft Azure, Office 365, and MS SharePoint.

The System Administrator Level 2 will also manage user account administration, security support, server maintenance, and system performance optimization.

Proficiency in English at a B1 level is desirable.

Job Responsibilities :

Cloud & Microsoft Application Support :

- Provide support and troubleshooting for cloud technologies, including Microsoft Azure, Office 365, Teams and MS SharePoint.

- Assist in the configuration and ongoing maintenance of Microsoft cloud applications.

- Perform intermediate-level troubleshooting to any cloud-based technologies.

Security & User Account Management :

- Support and troubleshoot various security platforms, including backup, antivirus and malware solutions.

- Respond to access requests based on the access level matrix (process for further discussion).

Server Administration :

- Configure and troubleshoot Windows-based servers.

- Optimize server performance through regular tuning, virtual hardware upgrades, and resource adjustments (including CPU, memory, and disk partition configurations).

- Develop, maintain, and document installation and configuration procedures for systems and servers.

Network & Device Support :

- Perform basic network troubleshooting to support system operations.

- Manage and maintain end-user devices, ensuring proper installation of drivers and configuration of settings on desktops and network printers.

General Systems Administration :

- Administer servers, desktop computers, printers, firewalls and software deployments.

- Apply regular security updates and patches to ensure system security integrity.

- Perform additional tasks as assigned by management or clients.

- Record configuration changes.

- Create and maintain knowledgebase articles.

- Perform additional tasks as assigned by management or clients.

Requirements :

- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field, or equivalent practical experience or any related course (Electronics Engineering or IT degree is a plus).

- At least 3 years of experience in a System Administrator role and in related industry, preferably in MSP.

- Hands-on experience managing Microsoft platforms, including Windows Server, Microsoft Azure, Office 365, and MS SharePoint.

- Demonstrated ability to troubleshoot and maintain Windows-based server environments.

- Strong understanding of system performance tuning, hardware upgrades, and resource optimization.

- Familiarity with security platforms, including antivirus and malware solutions.

- Proficiency in scripting and automation (i.e., PowerShell) is a plus.

- Experience with backup and disaster recovery solutions (i.e. Datto or Veritas).

- Relevant certifications (i.e. Microsoft Certified : Azure Administrator Associate, Microsoft 365 Certified, CompTIA A+).

- Good verbal and written English communication skills at a B2 level is desirable.

- Customer service oriented, good analytical skills, and highly organized.

- Excellent communication skills to effectively interact with internal and external clients.