Commercial Manager

The Contract Architect is responsible for the documented commercial and operational integrity of the portfolio of services documents used in contract creation. Commercial integrity means: all contract schedules are written to enable delivery of the results expected by the client and Computacenter; a consistent approach to the use of commercial levers and contract change is maintained.

Knowledge & Key Skills

Essential:

• Total of 10-15 Years of experience.
• Experience of working with services contracts and negotiating and drafting, Services Description and Charges and similar commercials or operations elements of contracts.
• Demonstrable exposure to services operations at all levels.
• Relationship building
• Negotiation skills internal and external focussed.
• Excellent communication skills both written and verbal.
• Advanced Word Processing skills (Microsoft Word).
• Ability to travel to Customers and other Computacenter offices will be required.
• Understanding Computacenter Service offerings. Understand end to end contract construction and basic legal terminology. Understand practical operation of contract commercial and impact of change and failure of Customer to deliver its obligations. Identify Customer obligations underpinning commercial offer and service feasibility.
• Proactive continuous improvement discipline.
• Ability to problem solve

Preferable:

• High level of detailed knowledge of Computacenter Services.
• Knowledge of Service Management disciplines obtained through exposure to Service Management from an Operational position or undergone ITIL training.

Commercial Contract Advice, Drafting and Contractual Awareness

• Interfacing with Lead Deal Architects / Service Architects / Service Owners / Sales Specialists for engagement and knowledge transfer of customer bids.
• Act as a consultant for the management of commercial and operational integrity of contract schedules and service content for services bids.
• Generation of the suite of Contract Schedules. Use of generic base-lined templates. Creation of Service specific and deal specific content and guidance.
• Liaison with Sales and Operational functions to ensure contractual integrity is achieved.
• Identification, communication & management of commercial risks & triggers associated with standard Services.
• Work with the appropriate member of Group Legal and Compliance to ensure joined up commercial and legal principles between the Contract Schedules and the Terms and Conditions

Critical Success Factors

• Successful contractual content and impacts captured for propositions and Service Catalogue alignment
• Successful process of presales engagements from contract creation to signature
• Continuous improvement to achieve optimum personal performance and maximisation of skills and talent.
• Delivery of audit trail on gaps / correspondance between planned service design and actual contracted statements.