Product Support Manager / Professional Services Engineer

PRIMARY RESPONSIBILITIES: • Analyzing customer’s business requirements and deriving security use-cases for implementation. • Provide technical leadership and oversight during trials, pilot and production implementations, etc. • Handling all tactical question or support issues which arise during an initial implementation cycle. • Working with customer support team to resolve customer issues. • Take pride in contributing field knowledge, promoting ideas for new features/directions, customer feedback to direct future product requirements and enhancements, defining specific customizations requested by customer and comminuting back to Comodo R&D and Product management team. • Understand and act as a valued resource early and often with the customer’s champion and work closely with customer’s project management team to ensure stable, trusting relationships. • Provide excellent technical specifications and requirements documentation as necessary to support the Comodo solutions. • Committed to provide Security solution advice and technical guidance to internal team and key business partner. • Maintain current knowledge of accounts, keeping Wiki, JIRA regularly updated with relevant information and supporting documentations. • Excellent organizational, consultative sales, verbal and written communication skills. • Eager to learn, maintain a deep and extensive technical knowledge of the Comodo products and keeping up to date with all security technologies. • Capable of delivering value pitches to business users at the C-Level executives as well as leading deep dive technical discussions with all IT professionals. QUALIFICATIONS: EXPERIENCE/SKILLS: • 3-8 years of successful Post-sales experience (preferably endpoint focused) or equivalent in large scale enterprise environment. • Strong planning, organizational, project and time management skills • Able to understand and explain related technical issues and excellent troubleshooting skills • Product integrations with 3rd party security product suites • Experience working directly onsite with customers and provide product/support training. • Clear knowledge of and experience with infrastructure software products or equivalent. • Clear knowledge of administrative issues as they pertain to security, systems and network management. • Strong leadership skills or prior success in a leadership role a plus. • Basic understanding of protecting mobile devices, data and privacy • Ability to function as an individual contributor, self-driven and work autonomously and carry several Tasks. Working knowledge and experiences with: o Operating Systems: Microsoft Windows desktop and server technologies o Endpoint Security Products: AV,FW, Containment/Sandbox solutions, EDR, DLP o Virtualization: VMWare, XEN, Citrix, HyperV o Deployment Tools: SCCM, GPO, Windows Installer o Scripting: Python, Powershell,VBScript, WMI, WinBatch o Tools: Sysinternal, WinDBG, Wireshark, Fiddler o AI: Machine/Deep Learning • Desirable: o SIEM: Splunk, QRader, LogRhythm, o Operating Systems: Mac OSX, Linux/Unix, iOS, Android