Senior Analyst - Business Operations

We are looking for a Senior Business Intelligence Analyst to be a part of our GSS Business Operations team. This role will be dedicated to creating interactive Business Intelligence and user-friendly insightful reports by using dynamic databases & BI tools. Also, play a critical role working on developed solutions to deliver BI reports/ Ad hoc analysis in a sustainable and timely manner.

Candidates with an enthusiastic, high energy, proactive individual with good verbal and written communication skills while maintaining a positive can do attitude.

What youll do

• Collect and analyse complex information and data from a range of sources.
• Establish and document all key reporting processes to ensure good control and governance, maintaining a sole source of truth.
• Gather requirements around trends, revenue streams & classification to present complex data reports in storytelling in a user-friendly way.
• Conduct in-depth analysis to evaluate business performance & ROI and provide recommendations for improvement.
• Write & execute store procedures to automate data refresh for reporting purposes.
• Develop products that embed analytical solutions into interactive business intelligence reports / dashboards.
• Provide not just reports but actionable analytics with sound recommendations.
• Demonstrate confidence and energy to work in a fast, ever-changing environment.
• Willingness to work under pressure, identify workarounds and make important decisions.
• Collaborate effectively with other key teams within Business Operations and Data Science teams.
• The responsibilities and duties noted above are not all inclusive. Incumbent(s) may perform other duties as required.

Who you are?

• Bachelors degree in IT, finance, statistics, computer science or a related field required.
• 5+ years of business analytics experience ideally supporting a sales and/or marketing organization.
• Must have demonstrated experience providing advanced analytics.
• Experience with BI Solutions (e.g., Power BI, Tableau, etc.) and Advanced Excel and modelling skills required.
• Proficient in MS Word, Excel, and PowerPoint, Salesforce.
• Create interactive Business Intelligence reports in easy-to-understand format, providing clear actionable insights.
• Ability to present complex information in an understandable and compelling manner.
• A clear communicator whos able to make well-reasoned recommendations to all levels of the organization, from peers to executive leadership.
• Able to balance multiple high-priority deliverables.
• Ability to work in a continually changing, customer-focused environment and to be simultaneously accountable to multiple peer team members.

Youll love working here because...

• Continuous professional development, product training, and career pathing
• Annual health check-ups, Car lease Program, and Tuition Reimbursement
• An inclusive company culture, an opportunity to join our Community Guilds
• Personal accident cover and Term life cover