Principal Product Support Specialist

Eurofins IT Solutions, Bengaluru, Karnataka, India

With 36 facilities worldwide, Eurofins BioPharma Product Testing (BPT) is the largest network of bio/pharmaceutical GMP product testing laboratories providing comprehensive laboratory services for the world's largest pharmaceutical, biopharmaceutical, and medical device companies.

BPT is enabled by global engineering teams working on next-generation applications and Laboratory Information Management Systems (LIMS). As Site Reliability Engineer, you will be a key part of our cloud strategy, ensuring our IT systems operate effectively on the Azure cloud. As a technology leader, BPT wants to give you the opportunity not just to accept new challenges and opportunities, but to impress with your ingenuity, focus, attention to details and collaboration with a global team of professionals.

This role reports to a Senior Manager.

Primary Responsibilities :

The Product Support Specialist assists the support team with his/her expertise to diagnose/debug production issues and communicate the recommendations on the next path of action.

Here are some specific responsibilities that this role requires:

• Complement and collaborate with the global support, sprint teams
• Support the Asia pacific region s sustenance with analysis and debugging.
• Work side by side with the rest of the sustenance engineering teams with quick feedback
• Documentation and communication of analysis and recommendations on issue resolutions

Skills & Knowledge required:

• General Knowledge of LIMS.
• Possess the ability to Read and Analyse Application Logs.
• Working experience with Microsoft stack with strong technical skills.
• Expertise in Application monitoring tools like AppInsights
• Experience of developing, enhancing and supporting application systems.
• Experience with OTRS, TFS and MTM is desired.
• Good debugging skills.
• Should be strong in Database.
• Strong knowledge of applications, infrastructure and deployment
• Strong experience supporting the Asia Pac region.

Methodology skills

• Write DB scripts to identify the cause of a problem and to extract data.
• Think about systems - edge cases, failure modes, behaviors, specific implementations.
• Understanding of Agile/Scrum methodology and working experience in agile environment.
• Understanding the functionality of the complete application, being aware of the content present in SOPs.

Preferred Qualifications:

• At least 12 years of experience with at least 2 years of relevant professional experience in Product support.