Scrum Master 4, Project Management

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Job Summary

As a successful Agile Scrum Master to join our dynamic team at Comcast, you will facilitate and coordinate Agile Scrum processes within our organisation, ensuring the company can work collaboratively and efficiently to deliver high-quality solutions. You will work closely with the product development team to ensure that the work progresses on schedule, within budget, and to the desired level of quality. Additionally, you will serve as a coach and mentor to our team - helping to foster a culture of continuous improvement and ensuring that the team is meeting its objectives consistently. We are an equal opportunity employer and welcome individuals of diverse backgrounds, experiences and ideas to apply for this position. We are committed to creating a dynamic and inclusive work environment that values and celebrates diversity and strives to provide a positive work-life balance for all employees.

Job Description

Core Responsibilities

• o Collaborate with stakeholders, system architects and IT teams to understand requirements to enrich the platform and enhance the user experience

  o Collaborate with product managers and stakeholders to ensure requirements are clearly understood and backlog items are prioritized and partner with Developers to design and implement the solutions

  o Guides and coaches the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers.

  o Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.

  o Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.

  o Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team.

  o Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.

  o Resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.

  o Works with Agile coaches and other Scrum Masters to grow within the role.

  o Contributes to the advancement and improvement of Agile practices within the organization.

  o Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.

  o Acts as a leader who coaches and supports Agile teams assigned to mainly Business as Usual (BAU) work and to a lesser degree, important department initiatives and applicable portions of corporate projects and initiatives.

Preferred Qualifications:

• Experience with large scale, enterprise ITSM implementations
• Ability to handle multiple competing priorities in a fast-paced environment
• Experience with portal development, including creation of custom web components in Service Portal [CSS, Angular JS, node. JS, Bootstrap]
• Experience designing, developing, implementing business applications in ITIL, CMDB, Service Catalog, SDLC, Change Management, and Incident Management
• ITIL v3 certification
• Ability to understand product/customer needs and convert into experiences within Agent Workspace, leveraging the full suite of workspace capabilities
• ServiceNow Certified Implementation Specialist, ServiceNow Certified Application Developer

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do whats right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelors Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.