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41 Colruyt Group Jobs
Servicenow Engineer
5-10 years
Hyderabad / Secunderabad
1 vacancy
Servicenow Engineer
Colruyt Group
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job_Description":"
SKills: ServiceNow, FSM, ITOM, ITSM, CSM
Service now Lead with expert knowledge level on theplatform and rich implementation experience of various modules (ITSM, FSM,ITBM, CSM) to meet the business needs. Resource with in-depth understandingof the ITIL processes, sound knowledge on OOTB implementation and integrationsat Enterprise level, excellent design and behavioral skills. Responsibilities:
","
- Demonstrate, design, and implement the platform modules inline with business needs.
- Design, develop and configure out of the box workflows,forms, scripts and create / maintain custom objects to meet businessrequirements using agile methodologies.
- Provide expert level support and maintain the ServiceNowplatform as per the agreed service levels (Available, Stable, Performant,Usable and Maintainable)
- Work closely with functional teams, architecture teams inpositioning the modules into the landscape.
- Play a key role in creating and adapting the designguidelines, best practises together with the Platform Architect, other Leadsand SE\u2019s
- Perform ServiceNow implementation tasks, includingconfiguration, integration, testing, requirements analysis and solution design.
- Worked on full-scale implementation of Servicenow modulesfor ITSM, FSM, ITBM, CSM.
- Facilitate workflow enhancements to the ServiceNowapplication including automation and/or additional self-service features andfunctions.
- Understand the business needs and rapidly prototype newsolutions. Create and configure Business Rules, Client Scripts, UI Policies, UIActions and ACLs.
- Good hands-on experience on ServiceNow integration withother application/system Using SOAP, REST, JSON
- Coach/ guide the current ServiceNow team in support andoperations and projects
- Take active part in platform upgrades (impact analysis,identify upgrade path, realize)
- Provide technical and thought leadership in both systemintegration and application development, while also promoting best practices inthese areas
- Proactively work on limiting the customizations, demo theuseful features, optimize license/support costs, provide reporting &dashboards useful.
- Identifies opportunities for asset reuse that reducesoverall solution cost and development time Requirements:
- Bachelors degree in Engineering, or equivalent experiencein related field
- 6-10 years of experience in Design, Develop ITapplications
- 5+ years of implementation/administration experience onServiceNow platform - Hands-on experience in development / customization /configuration of ServiceNow modules for ITSM (Request, Incident, Change,Problem, Config), FSM, ITBM and CSM - Demonstrates excellent knowledge ofServiceNow toolset and integrations with related systems
- Strong knowledge on the ServiceNow platform (Out of theBox features, workflows) - (Optional) Certifications: ServiceNow Administratoror ServiceNow Implementation - Certification of ITIL processes & Agilemethodologies is added advantage - Experience as Java Developer, Scrum Masterfor the product team is an added advantage
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Employment Type: Full Time, Permanent
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based on 140 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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