Expertise with Microsoft Office Suite (Outlook, Word, Excel, etc.)
1-2 years of experience as an administrative professional preferred, but not required
Experience with Jira or similar ticketing software, along with experience with online document databases preferred
Ability to work accurately under pressure and meet client deadlines while operating in a complex and fast paced environments across multiple time zones
Demonstrate strong organizational and communication skills through updating tickets and trackers in real time and communicating with key stakeholders timely.
Strong English written and verbal communication skills
Able to proactively manage workloads by looking ahead to future work, assisting team members, and collaborating with team leads to stay ahead of busy periods
Hybrid working - minimum of two days per week in the Bangalore office, three days working from home
Daily monitoring of the organization s Client Support workflow system; JIRA, executing the appropriate actions for each ticket received in accordance with the agreed procedures and defined Service Level terms for each Client
Communicating with key internal stakeholders about the status of the project, proactively flagging any potential roadblocks.
Accurate tracking of the receipt and execution of all requests into the Client Support or Client Relations inboxes.
Retrieval of all necessary documentation from Fund Manager Web Portals
Maintaining Fund Manager contact details in the internal system
Ensure the quality and integrity of the data on the system is maintained
Follow standard communication procedures to retrieve key information from external parties (GPs)
As a FAIR Administrative Analyst within the FAIR team, you will be part of a high impact team focused on delivering exceptional service to our clients. Reporting into an Associate, you will be responsible for monitoring client inboxes, downloading key financial documents, updating team trackers, and providing key internal stakeholders with status updates.
You will be responsible for the timely completion of workflow tickets in line with client and internal SLAs / KPIs (service level agreements / Key performance indicators). You will interact with third parties in order to establish access and identify and obtain financial reporting required for Colmore s downstream processes. You will engage with internal business stakeholders to effectively manage deliverables and continuously improve client experiences.
You will have the opportunity to pursue and cultivate a rewarding career with a forward-thinking organisation. As a Client Support Analyst, you will have the ability to add value across the FAIR team and within the Colmore family, enabling you to gain a deep perspective and awareness of the wider business. People are at core of all that we do, based on the consistent achievement of Key Performance Indicators (KPIs), there are opportunities for development and career progression.