Colliers - HRIS Support Specialist - SuccessFactors EC (3-8 yrs)

About Company :

Colliers is a global diversified professional services and investment management company. Operating through three industry-leading platforms-Real Estate Services, Engineering, and Investment Management-we have a proven business model, an enterprising culture, and a unique partnership philosophy that drives growth and value creation. For 30 years, Colliers has consistently delivered approximately 20% compound annual returns for shareholders, fueled by visionary leadership, significant inside ownership and substantial recurring earnings. With annual revenues exceeding $4.8 billion, a team of 23,000 professionals, and $99 billion in assets under management, Colliers remains committed to accelerating the success of our clients, investors, and people worldwide. Learn more at corporate.colliers.com

Job Location : Domlur

Job Timing : Australian Shift timing (06.00 AM-03.00 PM)

Colliers People & Performance operations in APAC runs with SAP SuccessFactors HXM Application Suite modules (Onboarding, EC, EC Payroll, Performance and Goals, and Learning Management). To support our growth and expansion we're looking for an experienced HRIS Support Specialist to step into a newly created support role reporting to the Senior HRIS Manager.

In this role, you will be responsible for the daily ongoing functional support of the platform to contribute and drive enhancements of the HRIS and reporting function. This is a hands-on role - you will be required to perform support, technical work, testing, and deployment activities.

Role & responsibilities :

The HRIS Support Specialist will work in the application support team to analyze, understand, and provide resolution steps for reported incidents via Colliers Service Desk and other incoming support channels. The specialist has a solid understanding of SuccessFactors, BizX Platform, Onboarding and Employee Central Core, Time Management and Position Management, as well as good knowledge about data models, workflows, reports, extensions, and role-based permissions. The specialist will work together with Level 1 helpdesk and directly interact with internal customers when needed. The specialist needs to understand the Colliers ways of working and implemented application modules within SuccessFactors.

Incident and Problem Management :

- Manage incident and problem solving dispatched from Level 1.

- Analyse reported issues and perform technical validation for Platform, Onboarding, Employee Central, and EC Payroll issues.

System Maintenance and Support :

- Maintain system security roles, launch forms, and manage supporting content (profiles, workflows, and organizational/position management, forms, updates to notifications, templates, business configuration settings, business rules, field labels, etc.

System Improvements and Enhancements :

- Collaborate with internal stakeholders to identify, scope, and test a backlog of system improvements and enhancements to maximize the full potential of the HRIS

Reporting and Documentation :

- Support APAC regional and local AU teams with developing new reports and dashboards, troubleshooting when needed.

Preferred candidate profile :

- SAP Certified Application Associate in SuccessFactors Employee Central, Learning Management, Performance and Goals, Onboarding.

- Solid understanding of HR processes (SAP Leading Practice for Recruit to Retire), policies, and practices

- Experience and in-depth knowledge in SAP SuccessFactors modules: Onboarding, EC (Position Management, Time Management)

- Familiarity with SAP SuccessFactors half-yearly release cycles

- Excellent communication skills to convey technical information to both technical and non-technical stakeholders

Perks and benefits :

- Embrace the opportunity to thrive in an innovative environment where your career advancement is accelerated.

- Immerse yourself in a global culture that prioritizes continuous learning and professional development.

- Discover why Colliers is celebrated for its outstanding workplace culture and become a part of our journey to success.