Collections Executive || Immediate Requirement

Responsibilities:

• Conduct collection activities in accordance with company policies and procedures.
• Contact customers via phone, email, and other communication channels to collect outstanding debts.
• Negotiate payment arrangements and establish suitable repayment plans with customers.
• Provide excellent customer service by addressing customer inquiries and resolving payment-related issues.
• Maintain accurate and up-to-date records of all collections activities, including customer interactions and payment history.
• Monitor overdue accounts and initiate appropriate collection actions, such as sending reminders, issuing demand letters, and escalating cases when necessary.
• Collaborate with internal departments, such as sales and customer service, to resolve billing discrepancies and ensure accurate invoicing.
• Analyze delinquent accounts and recommend strategies to minimize bad debt and improve collections performance.
• Prepare regular reports on collections activities, including trends, collection rates, and aging of accounts.
• Stay updated on industry regulations and best practices related to debt collection.

Requirements:

• Bachelor's degree in finance, accounting, business administration, or a related field (or equivalent work experience).
• Proven experience in collections, preferably in a similar role.
• Strong knowledge of collection laws, regulations, and best practices.
• Excellent verbal and written communication skills, with the ability to negotiate effectively and handle difficult conversations.
• Strong analytical and problem-solving skills, with the ability to interpret financial data and make informed decisions.
• Proficiency in using collection software and MS Office applications (Word, Excel, Outlook).
• Ability to work independently and meet collection targets within defined deadlines.
• Exceptional organizational skills with attention to detail.
• Demonstrated ability to maintain confidentiality and handle sensitive information.
• Positive attitude, resilience, and a proactive approach to work.