AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
1 Mashreq Global Services Collection Officer Job
Collections Officer.Cards-Collections
2-6 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Collections Officer.Cards-Collections
Mashreq Global Services
posted 17d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Minimum Graduate
- Product Knowledge
- PC Literate
- Excellent verbal and written communication skills
- Assertiveness
- Cards collections experience.
- Work a queue of delinquent accounts
- The job involves tele-calling for most part of the day- approximately 100-150 calls on a daily basis.
- Work is done on an automated collection system- Finn1 which is a web based system.
- Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required.
- Follow up promises to ensure payments are received
- Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.
- Develop an assertive approach to resolve customer queries
- Propose settlement negotiations to recover delinquent balances (these accounts should be seriously delinquent)
- Updating latest contact details of customer in Finn1 and raise regular maintenance to facilitate customer requirements (billing changes, SI changes, reversals etc)
- To attend the team meeting and regularly highlight problems with solutions encountered during routine collections.
- Achieve the performance targets that has been communicated by the TL
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Collection Officer roles with real interview advice
What Collection Officer at Mashreq Global Services are saying
Collection Officer salary at Mashreq Global Services
What Mashreq Global Services employees are saying about work life
Mashreq Global Services Benefits
View more benefits
Compare Mashreq Global Services with
TCS
Wipro
Infosys
HCLTech
Tech Mahindra
Accenture
Cognizant
Capgemini
IBM
SBI Cards & Payment Services
Axis Direct
Kotak Securities
Aadhar Housing Finance
ICICI Home Finance
Pine Labs
Morningstar
Ocwen Financial Solutions
Synchrony
Fidelity National Financial
Franklin Templeton Investments
Similar Jobs for you
Collections Officer.Cards-Collections
2-6 Yrs
Kolkata, Mumbai, New Delhi +4 more
