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Cognizant
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Openings For Universal Trainer -HYD
Cognizant
posted 23hr ago
Flexible timing
Key skills for the job
Job Title: Universal Trainer
Location: Hyderabad, India (Permanent Work From Office - WFO)
Shift: Flexible Working Shifts
Employment Type: Full-Time, Permanent
About the Role:
We are seeking a dynamic and versatile Universal Trainer to join our team in Hyderabad. This role demands a highly skilled individual capable of delivering comprehensive training across a range of subjects, including process workflows, email etiquette, sentence structure, grammar, and specialized process topics. The ideal candidate will be adept at creating engaging training content, conducting thorough training needs analysis, and leveraging AI tools to enhance training efficiency. Proficiency in Google products (Ads, YouTube, Social Media Marketing) and prior experience on Google projects are highly desirable.
Responsibilities:
○ Conduct engaging and effective training sessions on process workflows, email etiquette, sentence structure, grammar, and other designated process topics.
○ Adapt training delivery methods to accommodate diverse learning styles and ensure knowledge retention.
○ Facilitate interactive workshops, presentations, and hands-on exercises.
○ Manage New hire training, process floor refreshers, BQ training and ensure a conducive learning environment.
○ Develop and maintain comprehensive training materials, including Standard Operating Procedures (SOPs), training decks, and documentation.
○ Utilize AI tools to create and refine training content, enhancing efficiency and effectiveness.
○ Ensure all training materials are accurate, up-to-date, and aligned with company standards.
○ Gain and maintain in-depth knowledge of relevant processes and procedures.
○ Clearly communicate complex process information to trainees.
○ Identify process improvement opportunities and provide constructive feedback.
○ Conduct thorough TNA and TNI to identify training gaps and develop targeted training solutions.
○ Analyze data to assess training effectiveness and identify areas for improvement.
○ Conduct data analysis and reporting using google sheets and google slides.
○ Demonstrate a strong understanding of Google Ads, YouTube, and other social media marketing products and services.
○ Prior experience on google projects is a strong advantage.
○ Possess excellent verbal and written communication skills.
○ Effectively communicate with trainees, stakeholders, and clients.
○ Provide timely and accurate feedback and support.
○ Client facing experience is required.
○ Generate regular reports on training activities and outcomes.
○ Analyze training data to identify trends and areas for improvement.
○ Proficiently use Google Sheets and Slides for data analysis and reporting.
Required Skills and Qualifications:
Minimum work experience : At least 6+ years of experience in Domain Training, preferably social media marketing (Only in international business environment)
Preferred Qualifications:
Key Competencies:
Employment Type: Full Time, Permanent
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