Cog Culture - Client Account Manager (1-2 yrs)

Role Name: Client Servicing.

- Summary: From storyboards to sales drives Client Servicing is responsible to support the Corporate Sales Team or Business Development teams in servicing accounts as soon as it comes to execution.

- Client Servicing is often the clients' primary point of contact and ensures client satisfaction with the organization's product or service.

- One who connects the agency's creative efforts with that of the advertiser's need on Social Media, Search Engine Marketing (SEM), and Display Advertising.

- Email Marketing, Affiliate Marketing, Google Ad words & more.

- One who does not shy away from brainstorming on both the edges of work.

- One who makes sure the requirements are met in a timely and service-oriented manner.

Responsibilities:.

- Customer-centric: Must seek, process and execute client requests and product orders.

- Go to Person: Must have all answers to queries regarding products/ services, and processes and direct them to the account manager if required.

- Pro at Functionality: Must assist clients to use the products and services and keep them updated about new features launched.

- Coordinator: Must coordinate with internal teams to ensure timely fulfilment of product orders/ services, maintain trackers, reports for client interaction, product/ service usage, etc.

- Collect feedback and resolve client complaints.