345 Coforge Jobs

Roles and Responsibilities :

• Lead the Service Management team to ensure effective delivery of services, meeting customer expectations and SLAs.
• Develop and implement process improvements to increase efficiency, reduce costs, and enhance overall service quality.
• Collaborate with cross-functional teams to resolve complex issues related to infrastructure, operations, and service management.
• Ensure compliance with industry standards, regulations, and company policies.

Job Requirements :

• 10-18 years of experience in IT Services & Consulting industry.
• Strong background in service management principles, practices, and frameworks (e.g., ITIL).
• Proven track record in leading high-performing teams and driving business results through process improvements.