Java Support Engineer

• First-Level Support: Respond promptly to user queries and issues related to Java applications.
  
• Incident Management: Log, track, and prioritize support incidents in the ticketing system.
  
• Troubleshooting: Diagnose and resolve basic technical problems by analyzing logs and identifying root causes.
  
• Communication: Maintain clear and professional communication with users regarding issue status and resolution timelines.
  
• Escalation: Escalate complex issues to L2 support or relevant teams with detailed context.
  
• Documentation: Create and update user guides, FAQs, and knowledge base articles.
  
• Monitoring: Monitor application performance and report anomalies to higher-level support teams.
  
• Collaboration: Work closely with IT teams and stakeholders to improve support processes.
  
• User Training: Provide guidance to users for independent issue resolution.
  
• Process Improvement: Contribute to continuous improvement of support services and workflows.

• Minimum 1- 2 years of experience in java technical support.
  
• Basic understanding of Java programming and object-oriented concepts.
  
• Knowledge of Spring boot, API/Microservice
  
• Familiarity with Java application servers (eg, Tomcat, JBoss) and web technologies (eg, HTML, CSS, JavaScript).
  
• Knowledge of SQL and basic database concepts.
  
• Experience with ticketing systems and incident management tools (eg, JIRA, ServiceNow).
  
• Proficiency with debugging tools (eg, Eclipse, IntelliJ IDEA) and techniques.
  
• Good to have Docker, Kubernetes, Git

We are seeking a motivated and detail-oriented Java L1 Support Engineer to join the IT support team. The successful candidate will be responsible for providing first-level technical support and troubleshooting for Java-based applications. This role r