Cocolevio - Mainframe Support Engineer - Information Security (5-7 yrs)

Requirements :

As a Mainframe Support Professional, you will be on the front lines with our clients, supporting their Mainframe activities and ensuring a secure and compliant solution landscape by following industry leading practices around cyber risks.

Key Responsibilities :

- Perform account and resource administration in RACF/TopSecret while ensuring SLAs for L2/L3 support are met.

- Analyze RACF/TopSecret datasets, resources, account attributes, and settings.

- Perform data analysis and manipulation.

- Execute database operations using SQL queries.

- Coordinate with client teams to identify, manage, and resolve issues in a timely manner.

- Support client teams on calls as a Subject Matter Specialist as necessary.

- Gain exposure to risk assessment and contribute to maintaining a riskfree environment.

Required Qualifications :

- 5+ years of experience in information technology and/or information security.

- 5+ years of experience in a support role working on Mainframe.

- Strong technical understanding of Mainframe applications and tools (TSO, IPSF, datasets, resources, rules, batch jobs, DB2, RACF utilities).

- Hands-on experience in account and resource administration in RACF/TopSecret (user management, group creation, dataset/resource administration).

- Experience using Vanguard utilities (Administrator, Advisor, Compliance Manager).

- Proficiency in utilizing ticketing tools for access management, tracking progress/escalation, and generating operational reports.

- Exposure to standard configuration, maintenance procedures, and documentation.

Additional Requirements :

- Bachelor's degree in Computer Science, Cyber Security, Information Security, Engineering, or Information Technology.

- Business proficiency in English (written and verbal).

- Experience working with distributed teams across different geographies.

- Willingness to work in a 24x7 support model.

Preferred Qualifications :

- Experience and knowledge of Identity and Access Management (IAM) tools.

- Ability to adhere to client's information security policies and effectively communicate security requirements.

- Strong knowledge of business processes, user provisioning processes, and security maintenance practices.

- Excellent written and verbal communication skills.

- Strong project management and organizational skills.