Technical Service Executive

Role Purpose

1. To build positive communications with middle-senior level positions at apparel or footwear & accessories customers. And provide them with technical service/support with quick response and technical problem solving.

2. To enhance our customers knowledge on Coats products and technical capability via regular technical training/seminar for medium-senior level personnel at apparel or footwear & accessories customers.

3. To assist sales force in generating new business in apparel or footwear & accessories customers via technical expertise and technical inputs or recommendations.

4. In conjunction with superior/line manager & relevant teams to analyse, evaluate & test new products as a result from new development process or due to some changes, eg: raw material, manufacturing process, chemicals, etc and make sewing analysis/trial.

Principal Accountabilities and Key Activities

1. Leadership & Project Management:

• Providing instruction to the apparel or footwear & accessories, both brand and vendor customers to overcome technical situations in the field
• Advising on required areas for improvement related to threads, the stitching process and post stitching process.
• Providing technical training/seminar for both internal, external customers and junior technical service executive as required.
• Cultural awareness - operating effectively in a global environment that requires personal sensitivity and adaptability.

2. Communication & Team Player:

• Effectively communicates with internal & external customers.
• Continuous liaison and feedback with line manager (superior), Sales team and Customer Service teams on relevant issues from the field.
• Able to collaborate and work within a team environment sharing knowledge and experience encouraging growth and trust on a personal and business level.

3. Planning & Organizing:

• Responsible for time management related to the Technical Services role in apparel or footwear & accessories business. Effective response to customer needs.
• Forward planning when involved in the PES or EVC studies ensuring all customers needs are met.
• Organizing work effectively to reflect the companys priorities and business interests and ensuring timely execution.
• Results Orientation - achieving high levels of personal and team performance.

4. Awareness & Innovation:

• Working closely with Sales team, Global Account team as well as apparel or footwear & accessories brand and vendor customers to identify and understand their needs, servicing and solving potential growth areas in an innovative forward-thinking manner.
• Forward thinking - anticipating future opportunities or requirements and planning ahead to meet the potential in the marketplace and liaise with superior/line manager for further actions.
• Critical thinking - identifying patterns and trends in the field and communicating effectively to superior/line manager so that strategies can be discussed with top/senior management & planned.
• Constant vigilance in the field; collecting competitor activities in the field and information on products and process. Identifying problems before they become issues (preventative maintenance).

Key Relationships

• Sales team, Business Development team, CS team.
• Manufacturing teams & QA.
• Global AccountTeam.
• personnel brand and contractor / vendor customers
• Independent testing house (Intertek/ITS, BV, TUV, etc)
• Other leading supplies in the industry, e.g: sewing machine supplier, needle supplier, etc

Education, Qualifications and Experience

Essential

• Minimum Diploma degree level (D3), preferably majoring in Mechanical Engineering, Textile Engineering or Industrial Engineering.
• Minimum 4 years working experience in the technical areas of stitching industry.
• Good English, both speaking & writing.
• Good product knowledge.
• Good technical knowledge & know how on apparel business.

Desirable

• personnel brand and contractor / vendor customers
• Independent testing house (Intertek/ITS, BV, TUV, etc)
• Other leading supplies in the industry, e.g: sewing machine supplier, needle supplier, etc