Front office manager/senior Concierge

Concierges are often the first point of contact for guests and an organization. They are expected to have a customer service focus, and to make guests feel welcome while maintaining company culture.

A restaurant concierge's job is to provide guests with information and services.

• Front desk: Managing the front desk, ensuring building security, and assisting with daily operations
• Reservations: Making reservations for dining and special events and allocate accordingly
• Recommendations: Providing recommendations for activities and places to go
• Local information: Recommending local attractions, shopping and entertainment
• Special services: Arranging special setups and special celebration services for guests
• Business services: Providing or arranging general business services for guests
• Customer requests: Managing customer requests for service, housekeeping and maintenance
• Complaints: Handling complaints professionally and ensuring a high level of service
• Display: Prepare and display beverage and snack options for guests in the lobby