Customer Support Executive

Role & responsibilities

• Respond to Customer Queries in a timely and accurate way, via phone, email or chat, ensuring a positive customer experience.
• Identify customer needs and help customer use specific features effectively.
• Analyse and report product malfunctions (by conducting tests in various scenarios or
• impersonating users to replicate issues.).
• Update our internal database with information regarding technical issues and valuable
• discussions with customers.
• Monitor customer complaints on social media and proactively reach out to provide assistance and
• resolve issues.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.

Preferred candidate profile

• Fresher or Experience as Customer support Specialists or similar CS roles.
• Familiarity with our industry is a plus.
• Experience using Help Desk Software and remote support tools is a plus.
• Excellent communication and problem-solving skills
• Salary CTC- As per market standards.
• Languages- English, Kannada, Hindi, Telugu, Tamil, and Malayalam. (Max 3 languages English
• Mandatory).
• Educational Qualification- Any Graduates, Graduation /Diploma mandatory.
• Immediate joining candidates are appreciated.

Perks and benefits

• Fixed Salary & Best in Industry Incentives & Commissions.