Connect & Heal - Specialist - Accounts Receivable (7-10 yrs)

Specialist - Accounts Receivable

Company Description:

Connect and Heal - CNH Care is a healthcare startup based in Bengaluru, offering holistic patient-centric care to employees of various organizations and their families. It was founded in 2016 and has since built a subscriber base of over 6 million lives, serving users across 400+ organizations. The company aims to provide a care continuum through virtual and in-person healthcare services, backed by a network of 2500+ doctors, 6000+ hospitals and clinics, and 3500+ diagnostic centers and pharmacies.

Job Summary:

- We are seeking a detail-oriented and proactive Accounts Receivable (AR) Specialist to manage and optimize our receivables process.

- In this role, you will be responsible for ensuring timely invoice collections, monitoring outstanding payments, and maintaining accurate customer payment records.

- You will work closely with clients to address overdue balances, resolve queries, and liaise with internal teams to reconcile accounts.

- Additionally, you will support contract renewals, assist in identifying doubtful debts, and advise on necessary provisions.

- Your contributions will be critical to maintaining positive cash flow and minimizing financial risks, while also providing key insights through regular reporting and reconciliation activities.

Key Responsibilities:

- Invoice Collection Management: Ensure the timely collection of invoices within the designated credit period, maintaining positive cash flow and minimizing outstanding receivables.

- Accounts Review: Regularly monitor customer outstanding balances and aging reports to track overdue accounts and take proactive action.

- Contract Renewal Review: Evaluate pending renewal invoices and identify dependencies on contract renewals to ensure timely billing and collection.

- Invoice Submission Monitoring: Track and ensure adherence to timelines (TAT) for invoice creation, submission, and client acknowledgment.

- Customer Coordination: Engage with clients to address overdue invoices, ensuring clear communication and prompt resolution of payment delays.

- Payment Follow-up: Conduct regular follow-ups with clients to ensure timely receipt of payments.

- AR Reconciliation: Reconcile Accounts Receivable (AR) balances with customers and internal teams (Sales, KAM, and SPOC) to ensure accurate and up-to-date records.

- Payment Record Maintenance: Maintain accurate and up-to-date records of customer payments and outstanding balances.

- Legal Liaison: Initiate discussions with the Legal department for overdue and delinquent payments and take appropriate action in line with company policy.

- Query Resolution: Address customer queries regarding invoice breakdowns, GST, TDS, and other clarifications within the defined TAT.

- Invoice Adjustment and Provisioning: Advise the accounting team on necessary adjustments to invoices or collections, assess doubtful debt positions, and provide recommendations for provisioning.

- Reporting: Prepare monthly reports on payment collections and outstanding AR balances, highlighting trends, issues, and resolution strategies.

- Daily/Monthly Reporting: Compile and submit daily and monthly AR reports, ensuring accurate financial data and up-to-date status on receivables.

- Account Reconciliation Expertise: Perform regular account reconciliations to ensure the integrity of financial records and timely resolution of discrepancies.

Qualifications:

- Master's degree in accounting, business management, or a similar field.

- 7-10 years of experience in the collection.

- Proven track record in collections, with hands-on experience in managing outstanding receivables and maintaining customer relationships.

- Strong verbal and written communication skills, with the ability to effectively interact with clients and internal teams.

- Sound understanding of accounting procedures, invoicing, and financial reporting.