Desktop Support Engineer 2

Desktop Support Engineer L2

Location:- Powai

Experience:- 2+ Years

Windows/Mac OS deployment through PXE Boot and ISO, install Office 365, collaboration tools (Skype/Teams).
2. Install Antivirus products and regular DAT / patch updates (Microsoft Defender), Encryption tools (Bit locker), Data Loss protection tools (Microsoft/Symantec DLP), Proxy client (Zscalar).
3. Installing applications via SCCM (Software centre)
4. Adding machine to domain and proper security groups
5. Ensure device registration in Intune and troubleshoot if devices failed on registration.
6. Follow IMAC checklist for asset deployment. (Changes in BIOS and Profile level).
7. Handling hardware issue and coordinating with vendors for Call logging, tracking and closure for OEM calls pertain to hardware, software, and networking support
8. Handling daily tickets assigned and proper update on tickets as per SLA.
9. Configure user profile Outlook, OneDrive/ Share drive, printer, etc
10. VDI/Citix configuration for users
11. Troubleshooting for the users VDI issues (i.e.., VDI freeze, Desktop icon not showing, internet issues in VDI).
12. Co-ordinating with backend teams for solving issues
13. Exit User formalities Collecting user assets and update to asset team for inventory change.
14. Assist users in accessing applications based on standard SOPs
15. LAN cable crimping.

• 2 years’ experience as Touch support engineer.
  Good knowledge and hardware Troubleshooting skills all desktop, laptops and printer related issues
• Basic Networking knowledge and Vendor coordination.
• Good Knowledge on Windows 10, Office 365 and azure cloud apps,Citrix, VPN, Basic knowledge on Server / Network etc.
• Good English Communication and writing Skills
• Good Email Etiquettes and Telephone Etiquettes

Graduate from English medium