Working independently and as part of a wider team, your responsibilities will include:
Leading the administration, configuration, and customization of our Salesforce org and ServiceMax systems, based on business requirements and processes.
Overseeing the management and governance of data within the Salesforce platform, ensuring data integrity, security, and compliance.
Proactively engaging with users, driving initiatives to enhance user experience based on their feedback.
Developing long-term, scalable solutions while balancing immediate, pressure-relieving quick wins.
Guiding the implementation of custom and out-of-the-box solutions using Salesforce, ServiceMax, and Field Service functionality.
Preparing and overseeing comprehensive documentation for system maintenance and reference.
Leading post-deployment activities, including knowledge transfer, process documentation, and bug fixes.
Mentoring junior team members and providing advanced production support for field service engineers
We re a high growth company and roles can change and evolve. You ll need to be willing to turn your hand to anything within the ServiceMax remit that supports the team with delivering its objectives.
About you
A substantial track record in Salesforce and ServiceMax development and administration.
Expertise in managing Salesforce orgs and data.
Exceptional problem-solving capabilities and attention to detail.
Strong prioritization skills and an understanding of balancing long-term value against immediate needs.
Leadership skills and the ability to mentor junior developers.
Proficiency in Salesforce report writing, dashboard creation, Salesforce Flow, and data upsert using DataLoader (or similar).
Comprehensive knowledge of APEX, SOQL, Lightning Component / Lightning Web Components, and Visualforce.
To be successful in this role, you ll need to have:
Experience with multi-platform integration using middleware (such as Boomi).
Familiarity with HTML / ASPX and Agile methodologies.
Salesforce Certified Platform Developer I & II
Salesforce Certified Advanced Administrator
Salesforce Certified Service Cloud Consultant
Extensive experience in Salesforce and ServiceMax configuration, data management, and org administration.