Call Center Executive

WHISTLE

About WHISTLE

Whistle, a brand owned by Star Smile Technologies Pvt. Ltd., is a high-growth and well-funded D2C startup operating in the Clear Aligners space. The market size in India for Clear Aligners is expected to reach USD 967.19 million (INR 8,000 crores) by 2030. Star Smile Technologies is part of the Star Dental Centre Pvt. Ltd. (Clove Dental). Clove Dental is Asias largest network of Dental Clinics with a remarkable journey since our inception in 2011, we have a network of 500+ clinics in both North and South India, with more than 1200+ dentists and 2 million Happy Patients. Star Smile has raised over $100 million in funding, including a $50 million investment by Qatars sovereign wealth fund - Qatar Investment Authority (QIA). Whistle is dedicated to transforming the smiles of millions through innovative technology. Whistle products, including Whistle Aligners, are at the forefront of the Indian dental industry's digital revolution. Whistles team of experts, armed with cutting-edge technology, will stand by its consumers on their journey toward a confident and radiant smile. Utilizing AI, 3D printing, and cutting-edge materials in our in-house manufacturing, Whistle crafts customized invisible aligners among other smile products. Whistle is a provider of complete array of smile corrections. Whistle provides a wide range of products to help in achieving that perfect smile. The product range includes. Whistle Aligners & braces- most modern and technologically advance aligners and braces for crooked & misaligned teeth. We believe technology to be an enabler to our quest in delivering the perfect smile and we make disproportionate investment in technology.

Whistle is a provider of complete array of smile corrections. Whistle provides a wide range of products to help in achieving that perfect smile. The product range includes.

• Whistle Aligners & braces- most modern and technologically advanced aligners and braces for crooked & misaligned teeth.

We believe technology to be an enabler to our quest in delivering the perfect smile and we make disproportionate investment in technology.

Company WEBSITE: https://whistle.in/

Role Specification

Job Title

Smile Consultant / Customer Engagement Officer

Work Location

Delhi

Employment Type

Full Time

Reports to

Team Leader

ABOUT THE ROLE

We are looking for a Patient support consultant to handle queries from Patient and provide support to them. You will be required to work in a time-bound environment and ensure that patient service is provided to its best quality.

WORK RESPONSIBILITIES

• Patient consultations and engagement.
• Patients follow up.
• Good knowledge of orthodontic treatment (Braces and Aligners)
• Identify the needs of Patients, resolve issues, and provide solutions.
• Handle inbound and outbound calls to Patient.
• Create and update/maintain records of the conversations with the Patient in the CRM.
• Ensure 100% adherence to schedule.
• Write and submit timely reports on performance, targets, and Patient queries.

CRITICAL REQUIREMENTS FOR THE ROLE (MUST-HAVES):

• Graduate / or BDS
• 0-2 years of experience.
• Excellent communication skills.
• Must be patient, positive, and professional.
• Ability to set and meet goals.

LANGUAGE SPECIFICATIONS (MUST-HAVES):

• For North Center: English & Kannada