Application Support Engineer

• Provide support in applications performance and infrastructure.
  
• Assist with design, test, and implement new configurations, architectures and standards. Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance.
  
• Provide guidance when customer application-level downtime issues arise and provide RCA support as requested.
  
• Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email.
  
• Customer/Internal Feedback (delivered via email and phone). Stability and performance of customer applications, as relates to customer uptime, using internal monitoring tools.
  
• Customer retention and growth as a result of consistently delivering high levels of service and support around customer application stability.
  
• Strong knowledge of technology troubleshooting, design, and implementation.
  
• Strong knowledge of administration, troubleshooting, and testing Linux-based operating systems and application platforms.
  
• Strong knowledge of high-availability application design.
  
• Strong knowledge of performance tuning and scalability/reliability architecture best practices for a Linux platform.
  
• Strong configuration and troubleshooting expertise in platform-specific web services (including, but not limited to Apache, Nginx, Redis and MariaDB/MySQL).
  
• Proficient in using Application Performance Management (APM) tools to interpret data, build dashboards, and engage in performance discussions.
  
• Ability to identify, address, and resolve complex customer application-level issues without supervision. Ability to take ownership and resolve customer issues/escalations via phone, ticket, and email while providing FANATICAL SUPPORT.
  
  Technical skill set:
  

  
  

  AWS Cloud, Linux and Windows, Application Performance Management, Database, Caching, Log management and Infrastructure alerting, Cloud Security and Networking

Must have requirements: