Quality Analyst with Salesforce Commerce Cloud

Position Overview
We are seeking a dynamic and experienced Senior Quality Analyst with a strong background in Salesforce Commerce Cloud (SFCC). The ideal candidate will possess a blend of skills across quality assurance, business analysis, and Scrum Master. They will play a critical role in ensuring the quality and success of e-commerce solutions while effectively bridging the gap between technical teams and business stakeholders.

Key Responsibilities

• Design, develop, and execute comprehensive test plans, test cases, and test scripts for Salesforce Commerce Cloud implementations.
• Perform functional, regression, integration, and user acceptance testing to ensure the delivery of high-quality solutions.
• Use automation tools and frameworks to enhance testing efficiency, where applicable.
• Track and manage defects using tools like JIRA, ensuring timely resolution.
• Collaborate with development teams to ensure code quality and adherence to best practices.
• Gather, document, and analyze business requirements for SFCC projects.
• Translate business needs into functional and technical specifications.
• Act as a liaison between business stakeholders and technical teams to ensure alignment and clarity.
• Conduct workshops and user interviews to understand and validate business requirements.
• Lead small to medium-sized e-commerce projects, ensuring on-time delivery.
• Develop and maintain project plans, including schedules, milestones, and deliverables.
• Monitor project progress, manage risks, and implement mitigation strategies.
• Facilitate team meetings, status updates, and stakeholder communications.
• Coordinate cross-functional teams to achieve project objectives.
• Collaborate with development and design teams to ensure alignment with SFCC capabilities.

Salesforce Commerce Cloud Expertise:

• Leverage deep knowledge of SFCC to identify opportunities for platform optimization and enhancements.
• Strong knowledge of SFCC business manager.

Qualifications and Skills:

• Experience:
• Minimum 3+ years in quality assurance and business analysis roles.
• Hands-on experience with Salesforce Commerce Cloud business manager.
• Strong understanding of e-commerce workflows, including storefront development, integrations, UI and backend processes.
• Technical Skills:
• Familiarity with JIRA and Confluence.
• Basic understanding of HTML, CSS, and JavaScript is a plus.
• Soft Skills:
• Excellent analytical, problem-solving, and decision making skills.
• Strong communication and interpersonal abilities to interact effectively with stakeholders at all levels.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Leadership and mentoring experience is a plus.

Certifications:

• Salesforce certifications: BA & B2C developer
• Agile Scrum Master is a plus.