Salesforce IS Business Analyst

What you will do

In this vital role you will enhance our Salesforce ecosystem by facilitating seamless communication between stakeholders, developers, and administrators, and delivering solutions aligned with our business objectives.

Roles & Responsibilities:

• Requirements Gathering and Analysis: Collaborate with stakeholders to document business requirements assist in translating them into technical specifications.
• Responsible for forecasting, procuring, and managing Salesforce licenses to support the needs of Product Teams. This role ensures optimal license utilization, compliance, and alignment with organizational requirements.
• Solution Design Support: Work with Salesforce teams to design scalable solutions that align with best practices.
• Stakeholder Engagement: Act as a liaison between Product Teams and Salesforce Platform, conducting workshops and training sessions where required.
• Data Analysis and Reporting: Analyze Salesforce data to uncover insights and maintain performance dashboards.
• Testing and Quality Assurance: Create and execute test plans to ensure system functionality.
• AI and Advanced Technologies: Leverage AI technologies like Salesforce Einstein for predictive insights and automation.
• Continuous Improvement: Stay updated on Salesforce advancements and recommend innovative solutions.

Functional Skills:

Must-Have Skills (Not more than 3 to 4):

• Experience as a Salesforce Business Analyst or in a similar role.
• Strong knowledge of Salesforce Sales Cloud, Service Cloud, and other core platform functionalities such as Salesforce Marketing Cloud.
• Experience with MS Office tools including Excel/ Word/PowerPoint

Basic Qualifications:

• Masters degree and 1 to 3 years of Business Administration, Information Technology, or a related field experience OR
• Bachelors degree and 3 to 5 years of Business Administration, Information Technology, or a related field experience OR
• Diploma and 7 to 9 years of Business Administration, Information Technology, or a related field experience

Preferred Qualifications:

Good-to-Have Skills:

• Experience with AI technologies, including Salesforce Einstein, AgentForce and OpenAI (e.g., ChatGPT)
• Proficiency with tools like JIRA, Tableau, or equivalent data visualization tools.
• Exceptional analytical, problem-solving, and communication skills.
• Experience with collaboration tools like MS Teams/ QUIP/ Confluence

Professional Certifications

• Salesforce Administrator (mandatory)
• Salesforce Business Analyst (mandatory)
• Salesforce AI Associate (mandatory)
• SAFe Certification (preferred)

Soft Skills:

• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills.