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Synergy Specialist Engineer
Cloud Networks
posted 3mon ago
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Key skills for the job
Job Description
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end users contacts and proactive notification systems.
- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
- Review and may resolve complex business issues.
- Excellent communication skills. Add case resolution to KMS.
- Understand and utilize Information Technology Information Libraries (ITIL).
- Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
- Partners frequently with the Sales Pursuit team.
What you need to bring:
Education and Experience Required:
- High school or equivalent secondary education certification required
- Bachelors degree preferred.
- Typically 4 to 10 years experience
Knowledge and Skills:
- Working knowledge in Synergy
- Working knowledge in Server
- Basic Knowledge in VMware
- Knowledge in Apollo and DL Sever
- Clear technical communication
- Excellent verbal and written communication skills in language to be supported.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Software and hardware knowledge of computing, storage and peripheral devices.
- Advanced proficiency with case management databases and tools.
Employment Type: Full Time, Permanent
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