AWS Architect - Contact Centre Domain (8-12 yrs)

Contract duration : 6 months (Extendable)

Skills : Mandatory to look at AWS devOps, Amazon Connect.

Job Summary :

The Technical Architect will be responsible for designing and implementing a state-of-the-art Contact Centre solution using AWS Connect and building a CCaaS solution. The ideal candidate will have extensive experience in the Contact Centre domain, a deep understanding of AWS services, experience documenting existing solutions, and a proven track record of leading large-scale technology transformations.

Key Responsibilities :

- Led the Contact Center transformation team's entire project lifecycle, including design, architecture, and implementation.

- Collaborate with stakeholders to understand business requirements and translate them into technical solutions.

- Develop and maintain architectural blueprints and detailed technical documentation.

- Ensure the contact centre solution's scalability, reliability, and security.

- Integrate AWS Connect with other AWS services and third-party applications to enhance contact centre capabilities.

- Communicate effectively with stakeholders and the project team to ensure alignment on project goals, requirements, and progress.

- Provide technical leadership and mentorship to the project team.

- Conduct regular reviews of system performance and make adjustments as needed.

- Stay up-to-date with the latest industry trends and best practices in Contact Centre technology and AWS services.

- Coordinate with vendors and external partners to ensure seamless integration and delivery of the solution.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.

- Minimum of 8 years of experience in the Contact Centre domain, focusing on technology transformation.

- Proven hands-on experience with AWS Connect and its whole ecosystem

- Strong understanding of Contact Centre technologies, including IVR systems, ACD, CTI, and CRM integration.

- Excellent problem-solving skills and the ability to think strategically.

- Strong communication skills and the ability to collaborate effectively with cross-functional teams.

- AWS certification(s) such as AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or similar is highly desirable.

- Experience with Agile/Scrum methodologies is a plus.