Clinic Manager - Patna

Role & responsibilities

It is the responsibility of the Centre Manager/Asst. Manager to keep track on daily basis at regular intervals and follow the below mentioned procedures:

• For Team
• Lead and inspire a team, ensuring a supportive work environment conducive to growth and productivity.
• Foster a culture of communication, teamwork, and continuous improvement.
• Provide coaching and mentorship to staff, promoting professional development and employee engagement.
• Implement strategies to optimize workflow and achieve operational goals.
• Monitor performance metrics and take proactive steps to address challenges and improve outcomes.
• Uphold high standards of customer service, addressing customer needs and feedback promptly and effectively.
• Plan and execute promotional activities and events to attract new customers and retain existing ones.
• For Departments:
• The department is to be properly setup for its functioning
• Checking availability of adequate Inventory in the department
• Checking Departmental Record of cleaning and House keeping
• Checking of Attendance and availability of Technician/Reporting Doctor/Phlebotomist and House Keeping in the Department
• Follow up with Ops Manager for backup of Technicians and other Departmental Staff in case of Absenteeism for both 1st shift and 2nd shift employees.
• Follow up with technicians on actual Turnaround Time (TAT) of each Test in the department and reasons for deviations if any, has to be recorded and informed to HOD Operations at HO
• Follow up on any URGENT reports to be released
• Handling Departmental Grievances for Patient, Technician, Machine Breakdown
• For Front office:
• Follow up with Receptionist for availability of Doctors and Patients appointment
• Take report on Appointment Round up & monitoring with patients & doctors
• Cleanliness of waiting area, toilets, pantry and stairs are done at regular interval
• Check availability of Security and proper functioning of Queue management system
• Check for release of URGENT reports and other reports (Chase up and mail the status at 6-00 pm daily)
• Attendance of 2nd shift employees is as per information from HR.
• Do PR at Reception Counter and Coordinate services of all internal departments/Customers including corporate clients.
• Ensure cleaning & moping of the entire clinic at approximately 3 hours interval with proper recording.
• Keeping watchful eyes on the patients in the waiting lounge and speak to them.
• For Centre Accounts Department
• Checking Billing to Report for reports & tests not done.
• House Keeping (Out Sourcing) bill Checking and forwarding,
• Certification of bill for Tests outsourced.
• Checking Doctors Payment Referral Fees, if any confirmation is required.
• Procedure and Chamber Charges Certification.
• Checking and forwarding of Centre Expenses.
• Keep a track of Centre Expenses to keep it within Budgeted figure.
• Check Discount, Refund, Corporate Bill and Short Payment status and follow the requisite processes.
• Chase up Short Payment, Corporate Outstanding status & Advances status
• At the end of the day checking & tallying of the total cash collection
• Other Relevant Work
• Follow up with Receptionist for availability of OPD chamber Doctors and Patients appointment
• Keeping good liaison with referring doctors and with reporting doctors.
• Make occasional Phone Calls/pay visits to local important doctors.
• Co-ordination with Reporting Doctor/Referring Doctor and Marketing personnel.
• Month end Reports on House Keeping Attendance
• Reporting of any Departmental issue to HOD Operations and HR at HO
• To assess every person and motivate them for better performance
• Fortnightly meeting with Front Office & Department.

Preferred candidate profile

Educational Qualification/s

Graduate.

Degree/Diploma in Hospital Management.

Experience / Knowledge

@ 8-12 years’ of experience in Clinic Management / retail outlet management.

Preferably in Healthcare and minimum 5 years in leadership roles

Please share your CV's at agnita.nag@surakshanet.com