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1 FiscalNote Client Support Associate Job
Client Support Associate
FiscalNote
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Manage Support requests through email, phone, and chat channels
- Conduct troubleshooting calls, chats, and emails
- Interface with Product/Engineering to meet user needs
- Maintain Knowledge Base (Help Center) to empower self-service UX
- Report on user interaction data from Support tools (Zendesk)
- Recommend software and process improvements to users
- Track client issues and resolutions
- Ensure high levels of Customer Satisfaction with every conversation
- Deliver white glove service to each client
What Sets You Apart
- 1-2 years work experience in support role
- Prior knowledge about customer support and help desk industry preferred
- Ability to manage and assign priority to urgent tasks
- Excellent clarity in communication and telephone/email etiquette
- A knack for developing rapport and appropriately employing empathy
- Love of data and experience using it for informed process change
- Proactive at resolving issues and with high energy and technical acumen
- Proficiency with Zendesk or related help desk software preferred
- Experience with Content Management Systems a plus
- Passion for government processes, civic engagement, and data
- Experience with data analytics a plus
Employment Type: Full Time, Permanent
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(based on 2 FiscalNote interviews)
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50%
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What Client Support Associate at FiscalNote are saying
Client Support Associate salary at FiscalNote
reported by
1
employee
with 8
years exp.
₹7.2
L/yr - ₹9.2
L/yr
215%
more
than the average Client Support Associate Salary in India
View more details
What FiscalNote employees are saying about work life
based on 6 employees
Flexible timing
Monday to Friday
No travel
FiscalNote Benefits
View more benefits
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