349 Client Relationship Management Jobs in Pune

What will you be doing?

The Branch Head plans and directs all activities within a specified branch. They implement approved strategies and are responsible for the P&L results, achieving budgeted targets and executing business development programs within the branch.

The Branch Head will report to the Regional Director, ensuring achievement of budgeted P & L, contributory margin and key operational KPIs.

Implement KONE business strategies with the objective to:

• Create a Great place to work.
• Build loyal customers
• Achieve Faster than market growth
• Achieve Best financial development
• Become a Leader in sustainability
• Responsible for the safety of employees at work
• Implementation of new tools and development initiatives within the branch
• Planning and reporting regional / branch business, e.g. budget, 3Year Plan, monthly / weekly financial reporting etc.
• Ensuring the region is in full compliance with KONE business policies, processes, and methods.
• Maintaining good connections with other regional units, Branch Heads, and members of the unit management team.
• The key KONE face to customers and other stakeholders in the region/branch.
• Responsible for creating an environment of customer satisfaction and delight.
• May have active participation to FL management teamwork, communicating the needs of the region and implementing the decisions made in the regional management meeting.
• Lead, direct, evaluate and develop employee competences and motivation in branch in cooperation with RD and Unit HR.