Client Manager - EDRM

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Role Overview :

As a direct support, CMs are professionals with working knowledge of how LCA service offerings fit into a legal and discovery framework. They have an aptitude and skill for technology-based and logic-based work. They are accountable for all work assignments and work product, they work effectively in a team environment, they are capable of handling complex, dynamic and expanding case load and are flexible working in rotational 24X7 shifts.

General Role:

• Engage appropriate LCA stakeholder while troubleshoot application and data issues.
• Be able to create/manage multiple workspaces spread across multiple locations/servers.
• Provide advanced level Support to attorney\u2019s over email and phone on Relativity and other Conduent\u2019s review platforms.
• Generate complex reports via front end functionality
• Train client attorneys on various Review platforms like Relativity, OmniX, Viewpoint.
• Tiff/OCR documents on the fly and/or using other EDD tools
• Understanding of running complex searches, manage search indexes and create search term reports for clients.
• Run productions under minimum supervision.
• Act as the primary point of contact for clients and able to establish a strong business relationship with the clients.
• Ability to effectively log accurate time entries on multiple time tracking tools.
• Working knowledge of RSA tokens would be preferred.
• Hands on experience of ticketing tools like JIRA would be preferred.
• Enforce and adhere client procedures and protocols.
• Monitor matter communications (emails, meetings, calls).
• Manage complex projects and work requests with consistent accuracy and completeness.
• Assume responsibility for quality and timeliness of all tasks delegated by Client Managers.
• Participate in meetings and on conference calls regarding current projects, updates and projections.
• Participate in internal communications to refine standard processes and reporting.

Qualifications / Skills:

• Knowledge of e-discovery process and at least one of the following tools is required i. e. Relativity, Viewpoint, Omnix.
• Graduate holding a bachelor\u2019s degree.
• Possess at least 7-8 years of experience working as an active part of an eDisocvery team
• Possess at least 4- 5 years of experience supporting matters in Relativity or Viewpoint platform.
• Possess strong technical grasp of technology tools and platform intricacies.
• Demonstrate excellent oral and written communication skills.
• Proven time management skills.
• Flexible in work hours and willing to work in night shifts.
• Ability to perform in pressure situations and to juggle with competing priorities.
• Taking end to end ownership of client requests, issues and other assignments.
• RCA Certified

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent. com . You may also click here to access Conduent's ADAAA Accommodation Policy .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.