Clicflyer - Senior Account Manager (8-14 yrs)

Job Description:

Core Competencies (Mandatory):

- Drive sales and renewals for existing accounts in own scope securing pipeline, new revenue opportunities and maintain customer relationships.
Key Account Specialist:

- Generate sales among client accounts, including upselling and cross-selling.

- Serving as a primary point of contact for escalated issues, providing timely and effective resolution to maintain high customer satisfaction.

- Develops and maintains long-term relationships with accounts.

- Makes sure clients receive requested- products and- services in a timely fashion.

- Must have previous- experience- in- selling- SaaS based solutions- to- the clients in Retail/FMCG- Sector

- Experience in managing Analytics & AI based services.

- Core competencies should include presentation skills, pitching SaaS based solution to senior managers and Proposal Development/Writing.

- Identifying client requirement and ability to match client need with suitable product offering.

- The candidates will be required to manage client expectations, service level requests, new business requirements and relationship management.

Client Relationship Management & Business Growth:

- The Account Manager will be required to onboard and manage customer delivery months and ensure complete customer satisfaction.

Key competencies should include:

- Devised key account management strategy by personally developing strong, long-term relationships with clients.

- Account Management, tracking case/business inflow, Pipeline creation, Renewal of expiring customer contracts to ensure business continuity.

- Ensure productivity, increase revenue.

- Reporting & regular Account Review.

- Managing Service Level Agreement.

- The right candidate will be required to work towards meeting the assigned revenue growth targets and must have a proven track record of achieving revenue goals in past Account Management roles.

Required Skill set:

- Self-driven and goal oriented.

- An effective communicator with excellent presentation, relationship building & interpersonal skills strong analytical, problem solving & organizational capabilities.

- Leading a Team: Must have team handling experience and should be able to mentor and motivate the sales team to meet the desired sales targets.

- Stakeholder management.

Skills:

- Proven ability to negotiate.

- Experienced in implementation of business development strategies.

- Conflict resolution.

- Keen interest in analyzing consumer insights, ascertaining target audience and best way to reach them in the most cost effective & flexible manner.

- Strong business acumen with proficiency in collaborating with key decision-makers/ leaders across target organizations and penetrating new markets for revenue expansion & business growth.

- You will thrive in our organization if you are a collaborative team player, driven and enthusiastic, with a passion for exceeding expectations and achieving remarkable progress.