International Einv Delivery Head

About Cleartax ClearTax is a fintech company with a mission to simplify financial lives. In 2011, we started as an online income tax filing platform for individuals, and gradually diversified into the B2B segment to serve businesses and tax professionals. We started with India as our first operational market and have established a market leadership. We are trusted by over 6 million Individuals, 60,000 tax professionals, 1 million SMEs and 3,000 large Enterprises in India. We partner with large businesses and their entire vendor-distributor network to provide fully integrated GST/ VAT solutions, E-Invoicing, Accounts Payable and Receivable automation products. We are also powering tax experts to maximize savings for their clients and to do compliance 3x faster. With 99.9% uptime and scale that processes millions of documents in a few seconds, we are able to process ~$400B worth of invoices annually on our platform. ClearTax is one of the certified partners to the government in India and has direct API integrations with government infrastructure. We have expanded in the Middle East region, starting with Saudi Arabia, and South East Asia, starting with Malaysia as our initial international bet and we are deeply committed to invest in these markets. Currently we have ~500 large and mid size enterprise customers across these markets who use our SaaS platform. Our plan is to expand to other countries working closely with Government bodies as they mandate e-invoicing. Our future expansion will be in other countries in GCC and Europe. Given our rapid client acquisition engine, we are building up a series of adjacent business software offerings for our network of businesses. We plan to add supply chain financing, payments and lending to our product portfolio. Please refer to brief company profile here Mission for International Delivery Head Build and manage a multi geography delivery team to service our Compliance (eInv) customers in our international business division. This segment is expected to grow yearly at 70%+ for next 2-3 years entering into newer markets and geographies. Develop and maintain CXO level relationships with our top customers and partner with the sales team to enable cross-sell / up-sell Clear products in these markets. Outcomes: * Build delivery expertise to enable value delivery and business outcomes in the compliance domain of large enterprises * Build a team of 3-5 domain experts who can drive adoption of our CCC platform and help customers in change management * Implement customer success and value delivery playbooks for all of our compliance products across CSMs with 90% adherence to time to value timelines committed. Benchmark Support teams of 5-10 resources to 95%+ FTR within TAT of 6 hrs for P0 and 12 hrs for P1 tickets. Utilize technology, chatbots and AI solutions to optimise the delivery function * Leverage in-house expertise and SI partners to close integration projects within 30 days of sales * Design to-be processes in partnership with the customers to enable adoption of the platform. Be the voice of the customer and lead weekly cadence with tech, product teams to unblock customers. * Own end-to-end customer relationship from delivery perspective * Lead the team to achieve GRR targets (95%+) through exceptional customer engagement and delivery of Clear s solutions. * Become the partner of choice for the client team, create stickiness and grow NRR (as per operating plans typically at 35%+). Leverage relationships and success stories for references. * Build deep relationships with C-level executives by understanding their priorities and delivering solutions that impact their core KRAs. * Partner with the GTM teams to build the business grounds up from ~8 MM to ~25 MM in next 3 years * Work closely with sales team to farm existing client base and deliver ~35% NRR growth from current portfolio * Collaborate with sales and design to-be processes for high value prospects * Manage and improve International CCC & Einv Delivery Organization * Hire and build local delivery teams in geographies that we operate to support large ARR clients * Build on the current team with necessary expertise in India for supporting medium to low ARR customers * Pro-actively hire talent in conjunction with GTM projections for supporting additional growth and expansion of geographies * Groom the individual contributors to delivery superstars and leaders. Build the right delivery discipline, process and habits that become the foundation of a winning delivery team. Qualifications: * Minimum 8-10 years of experience in Supply Chain/Accounts Payable (PTP tower) in a shared services environment or with Supply Chain software provider * Deep understanding of AP sub processes including vendor master, invoice processing, payments etc * In Depth understanding of Procure-to-Pay processes, Invoice life cycle management and processing (both PO and Non PO) * High-level technical aptitude to understand our products and how they serve customer needs * Proficiency in AP processes in SAP is required * Exposure to GST in Indian AP environment is desired * Exposure to Quality Tools - lean, Six Sigma (preferred) * Strong analytical and problem-solving skills. * Excellent communication skills and ability to work collaboratively in cross-functional teams. * Attention to detail and a commitment to data accuracy. * Bachelors degree in Accounting (with CA preferred) * Ability to work in extremely high pace environment with cross-functional collaboration