Upload Button Icon Add office photos
Premium Employer

i

This company page is being actively managed by ClearTax Team. If you also belong to the team, you can get access from here

ClearTax

Compare button icon Compare button icon Compare
filter salaries All Filters

217 ClearTax Jobs

Customer Support Manager

1-2 years

₹ 2 - 4L/yr

Bangalore / Bengaluru

2 vacancies

Customer Support Manager

ClearTax

posted 7hr ago

Job Description

About the Role

We are seeking a dedicated Customer Support Manager to lead and manage our customer support operations, focusing on delivering seamless support via emails, calls, and chat, and ensure every customer interaction is handled efficiently and professionally, fostering satisfaction and loyalty.


Responsibilities (What you'll be expected to do)


  • Manage and enhance customer support across emails, calls, and chat platforms to provide a seamless and positive experience
  • Ensure timely and effective responses to customer queries, minimizing delays and maintaining high service standards.
  • Analyze recurring issues, customer feedback, and support data to identify and implement process improvements.
  • Build trust and foster strong relationships with customers by ensuring transparent, empathetic, and consistent communication via email and other channels.
  • Implement SOPs for email formatting, tone, and structure to maintain professional
  • Implement SOPs for email formatting, tone, and structure to maintain professionalism and consistency in communication.
  • Ensure proper escalation of unresolved issues via email, collaborating with internal teams like Product and Tech to close tickets efficiently.

Qualifications


  • Bachelors degree (preferred: B.Com, MBA, or M.Com).
  • 1+ years of relevant experience in Customer Support.
  • Strong understanding of Direct and Indirect Taxes and SaaS platforms.
  • Excellent communication skills required.
  • Proficiency in tools like CRM systems, MS Excel, and Google Sheets for data management and reporting.
  • Demonstrated problem-solving abilities and a customer-centric mindset.
  • Proven ability to manage and mentor teams, ensuring professional growth and high performance .

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Support Manager roles with real interview advice

What people at ClearTax are saying

Customer Support Manager salary at ClearTax

reported by 4 employees with 2-5 years exp.
Lock Unlock
₹3.5 L/yr - ₹5.1 L/yr
60% less than the average Customer Support Manager Salary in India
View more details

What ClearTax employees are saying about work life

based on 305 employees
65%
76%
63%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

ClearTax Benefits

Submitted by Company
Health Insurance
Work From Home
Job Training
Soft Skill Training
Submitted by Employees
Health Insurance
Work From Home
Cafeteria
Job Training
Team Outings
Soft Skill Training +6 more
View more benefits

Compare ClearTax with

Zerodha

4.2
Compare

Quicko

3.8
Compare

H&R Block

4.3
Compare

Taxmann Publications

4.0
Compare

KPMG India

3.5
Compare

Ernst & Young

3.4
Compare

PwC

3.4
Compare

Deloitte

3.8
Compare

Grant Thornton

3.7
Compare

BDO

3.3
Compare

Tekwissen

4.8
Compare

Softenger

4.1
Compare

Capital Numbers Infotech

4.5
Compare

XcelServ Solutions

4.5
Compare

Damco Solutions

3.9
Compare

Webskitters

4.2
Compare

Akal Information Systems

3.7
Compare

Foray Software

3.5
Compare

In Time Tec Visionsoft

3.8
Compare

Nelito System

3.4
Compare

Similar Jobs for you

Customer Support Executive at Ardentia Technologies

Mumbai

2-6 Yrs

₹ 3-5 LPA

Customer Support at redcliffe labs

Gurgaon / Gurugram

1-3 Yrs

₹ 2-6 LPA

Customer Support Representative at Ropay Limited Liability Partnership

Bangalore / Bengaluru

1-2 Yrs

₹ 1.5-2.75 LPA

Customer Support Executive at redcliffe labs

Noida

1-4 Yrs

₹ 3-8 LPA

Customer Support Manager at Cleartax

Bangalore / Bengaluru

1-6 Yrs

₹ 4-9 LPA

Senior Analyst at ZIGRAM

Gurgaon / Gurugram

0-1 Yrs

₹ 3-6 LPA

Customer Support Associate at MediaMint

Hyderabad / Secunderabad

2-5 Yrs

₹ 4-9 LPA

Customer Support Executive at Apsidata Solutions Private Limited

Noida, Sector-63

0-1 Yrs

₹ 1.75-2 LPA

Customer Relationship Manager at Wadsons India Pvt. Ltd.

Faridabad

2-5 Yrs

₹ 2-3 LPA

Associate Senior Executive at Info Edge

Noida

0-1 Yrs

₹ 1-2.5 LPA

ClearTax Bangalore / Bengaluru Office Location

View all
Bengaluru/Bangalore, Karnataka Office
Headquarter
AMR Tech Park, Bommanahalli, Bangalore, Karnataka 560102, IN Bengaluru/Bangalore, Karnataka
560102

Customer Support Manager

1-2 Yrs

₹ 2 - 4L/yr

Bangalore / Bengaluru

7hr ago·via naukri.com

Product Manager

8-13 Yrs

Bangalore / Bengaluru

7hr ago·via naukri.com

Director Delivery - Supply Chain

5-10 Yrs

Bangalore / Bengaluru

7hr ago·via naukri.com

Sr. Director of Engineering

6-12 Yrs

Bangalore / Bengaluru

8hr ago·via naukri.com

Technical Program Manager

6-11 Yrs

Bangalore / Bengaluru

8hr ago·via naukri.com

Director Strategic Accounts

4-9 Yrs

Bangalore / Bengaluru

8hr ago·via naukri.com

Director of Engineering (Platform)

5-10 Yrs

Bangalore / Bengaluru

8hr ago·via naukri.com

Associate Director (India compliance)

3-7 Yrs

Bangalore / Bengaluru

8hr ago·via naukri.com

Director of Engineering (India Compliance)

5-10 Yrs

Bangalore / Bengaluru

8hr ago·via naukri.com

Associate Director Product

3-7 Yrs

Bangalore / Bengaluru

8hr ago·via naukri.com

Recently Viewed

DESIGNATION

SALARIES

Infosys

JOBS

Groupm Media

No Jobs

JOBS

Recipto

No Jobs

SALARIES

Mphasis

JOBS

GetePay

No Jobs

JOBS

Reliqus

No Jobs

JOBS

Tensech

No Jobs

SALARIES

DynPro

DESIGNATION

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent
Sorry, this job is no longer available!