LoginRadius - Director - Customer Implementation (7-10 yrs)

Company Overview :

- LoginRadius stands at the forefront of innovation with our cutting-edge Customer Identity and Access Management (CIAM) platform.

- Our mission is to revolutionize the way businesses manage customer identities, offering streamlined registration and robust identity management solutions.

- We empower enterprises to deliver seamless, secure, and compliant customer experiences, driving engagement and loyalty.

- Join us as we push the boundaries of what's possible in identity management.

Role Overview :

- As the Director of Customer Implementation at LoginRadius, you will play a pivotal role in leading the team responsible for delivering successful, end-to-end customer onboarding and implementation of the company's identity management solutions.

- This position requires both technical and leadership skills, as it involves managing the overall customer experience from the initial setup to the final deployment of services.

Requirements

Key Responsibilities:

- Understand customer requirements and execute the delivery of POCs for customers with complex use cases.

- Evaluate integration opportunities from a technical perspective and recommend solutions.

- Assist application teams through the SDLC process (including requirements gathering, configuration, and testing) to integrate applications with LoginRadius.

- Participate in efforts to develop departmental strategies.

- Create documentation and procedures as required as part of the delivery effort for the LoginRadius solution.

- Provide training to customer IT teams on best practices.

- Be a subject matter expert for LoginRadius Services and CIAM.

- Design, implement, and manage LoginRadius CIAM deployments for customers.

- Identify, track, and resolve technical issues.

- Lead, mentor, and manage the technical support team, fostering a culture of excellence, continuous improvement, and professional development.

- Oversee the delivery of high-quality technical support to customers, ensuring timely and effective resolution of technical issues and inquiries.

- Build and maintain strong relationships with customers, understanding their needs and ensuring their - satisfaction with our technical support services.

- Monitor key performance indicators (KPIs) for the technical support team, analyze data to identify trends and areas for improvement, and ensure targets are met.

- Work closely with cross-functional teams, including Product, Engineering, and Sales, to ensure seamless communication and coordination in addressing customer needs.

- Oversee the creation and maintenance of technical documentation, knowledge bases, and support resources to assist the technical support team and customers.

- Collect and analyze customer feedback to identify areas for improvement and drive initiatives to enhance the customer support experience.

Required Qualifications:

- 7+ years of experience working with Client Implementations, including, Experience in the installation, integration, and deployment of Technical SaaS solutions in client environments.

- Work experience with one of the following programming languages: NodeJS, Golang, Java, PHP, JavaScript.

- Experience supporting projects through the full system development life cycle.

- Technical architecture experience integrating identity management, access management, and access governance software into clients' infrastructure and applications.

- Knowledge and experience implementing standard protocols is a plus(e. , OAuth2, OIDC, SAML).

- Familiarity with regulatory requirements and standards related to IAM, such as GDPR or CCPA, is a plus.

Benefits:

- Competitive Package

- Tax-Friendly CTC Structure

- Opportunities for professional development and growth

- Dynamic and collaborative work environment

- Certification Policy - Our focus is learning and skill development

- Health Insurance

- Accidental Insurance