Product Manager- Cloud Telephony

EXPECTATION

Datacultr is revolutionizing the way financial institutions engage with their consumers, voice-based solutions continue to remain the main go-to solutions for these companies; consumer behavior and preferences however are evolving, add to that the complexity that various regulations governing customer communication bring.

A fresh look at voice-based solutions is needed, to drive disruptive, game changing innovation, we are seeking a dynamic and results-driven Product Manager to lead the design, development, and optimization of cloud-based communication and voice products that drive higher consumer engagement, payments and collections for the industry. The ideal candidate will have a deep understanding of voice-based technology, cloud solutions, fintech solutions, and the unique challenges within the debt collections space. This role requires a blend of technical expertise, strategic thinking, and strong communication skills to ensure that our products meet client needs and drive impactful results.

KEY RESPONSIBILITIES

1. Strategic Planning and Roadmap Development

• Lead the end-to-end development of cloud-based communication and voice solutions tailored for financial institutions.
• Redefine how voice technology is utilized in the fintech space by creating innovative, user-centric products that address evolving consumer behaviors and regulatory complexities.
• Create, own, and communicate a detailed product roadmap with clearly defined objectives, timelines, and priorities.
• Ensure alignment of the product roadmap with business goals and market opportunities.

2. Product Development and Delivery

• Collaborate with engineering, design, and operations teams to define product requirements and specifications.
• Prioritize features, improvements, and bug fixes to optimize the platform's functionality and user experience.
• Develop communication tools that optimize engagement, drive higher payment conversions, and streamline debt collection processes.
• Leverage expertise in voice-based technologies to design solutions that resonate with consumer preferences, ensuring seamless user experiences.
• Integrate advanced AI and cloud capabilities to enhance the performance and scalability of voice-based products.
• Ensure seamless integration with existing fintech platforms, CRMs, and customer communication systems.
• Collaborate with data science teams to implement predictive analytics for optimizing customer interactions.
• Manage the entire product lifecycle, from concept to launch and beyond, ensuring timely delivery of milestones.

3. Stakeholder Management and Communication

• Serve as the primary point of contact between product, engineering, marketing, and sales teams.
• Clearly articulate the value proposition of new features and updates to internal and external stakeholders.
• Provide regular updates on product performance, upcoming releases, and strategic initiatives to leadership.

4. Performance Monitoring and Optimization

• Define and track key performance indicators (KPIs) to measure the success of the platform.
• Leverage data analytics and user feedback to drive continuous product improvement.
• Identify and resolve bottlenecks, ensuring a smooth user experience and operational efficiency.

KEY REQUIREMENT -

Educational Background

• Bachelors degree in Computer Science, Engineering, Business, or a related field (MBA preferred).

Experience

• 5+ years of product management experience, preferably in voice technology, cloud-based solutions, or fintech.
• Proven track record of delivering innovative, high-impact products in fast-paced, competitive markets.
• Experience of working in the financial services or debt collections space is a significant advantage.

Technical Expertise

• Deep understanding of voice-based technologies, cloud platforms in the space, and AI-driven solutions.
• Proficiency with product management tools such as JIRA and Confluence platforms.
• Familiarity with regulatory requirements governing consumer communication in the financial industry.