City Head - Operations

Job Title: City Head - Operations

Reports to: Regional Head - Operations

Job Summary:

We are seeking an experienced and dynamic City Head - Operations to lead our city operations team. The ideal candidate will have a strong hospitality background and a proven track record of delivering exceptional customer experiences. The City Head - Operations will be responsible for overseeing the day-to-day operations, driving business growth, and ensuring high-quality service delivery.

Key Responsibilities:

1. Operational Excellence: Oversee the day-to-day operations of the city, ensuring seamless execution of services, and maintaining high-quality standards.

2. Team Management: Lead, motivate, and develop a high-performing team of operations professionals, providing guidance, coaching, and feedback to ensure their growth and success.

3. Customer Experience: Drive exceptional customer experiences through effective service delivery, issue resolution, and proactive communication.

4. Business Growth: Develop and implement strategies to drive business growth, increase revenue, and expand market share.

5. Process Improvement: Continuously review and improve operational processes, implementing best practices, and ensuring compliance with company policies and procedures.

6. Stakeholder Management: Build and maintain strong relationships with key stakeholders, including customers, partners, and vendors.

7. Budgeting and Cost Control: Manage city-level budgets, controlling costs, and ensuring efficient resource allocation.

Requirements:

1. Education: Bachelor's degree in Hospitality, Business Administration, or a related field.

2. Experience: Minimum 8-10 years of experience in hospitality operations, with at least 3-4 years in a leadership role.

3. Skills:

- Strong operational expertise in hospitality or a related industry.

- Excellent leadership, communication, and interpersonal skills.

- Proven track record of driving business growth and improving customer satisfaction.

- Ability to analyze data, identify trends, and make informed decisions.

- Strong problem-solving and conflict resolution skills.

What We Offer:

1. Competitive Salary: Attractive salary package, commensurate with experience.

2. Benefits: Comprehensive benefits, including health insurance, retirement plan, and paid time off.

3. Opportunities for Growth: Professional development opportunities, training, and mentorship to support your career growth.

4. Dynamic Work Environment: Collaborative, fast-paced, and dynamic work environment with a team of passionate professionals.