Customer Support Executive

Key Responsibilities:
-Respond to player inquiries through various channels (email, chat, social media, or phone).
-Provide clear, accurate, and timely responses to player questions and issues related to gameplay, account management, and billing.
-Guide players through troubleshooting processes for technical issues they face during gameplay.
-Investigate and resolve in-game issues, bugs, or other concerns raised by players.
-Coordinate with internal teams (development, product, and QA) to ensure complex issues are escalated and resolved efficiently.
-Maintain detailed records of player interactions, feedback, and problem resolutions in the system.
-Stay updated on the latest game developments, features, and patches to provide informed support.
-Gather feedback from players and communicate it to the product and development teams to improve the gaming experience.
-Track common player issues and provide insights to improve customer service processes and product quality.

Key Skills:
-Bachelor's Degree in Marketing, Business
-Excellent verbal and written communication skills in English
-Strong ability to troubleshoot and resolve technical issues or in-game problems.
-A passion for gaming and familiarity with game mechanics, especially in multiplayer gaming environments.
-Previous experience in customer support, especially in the gaming industry, is highly desirable.
-Willingness to work flexible hours, including weekends and holidays, as per the gaming industrys needs.
-A customer-first attitude with a focus on resolving issues efficiently and professionally.

Qualifications:
-Experience: 0 to 2 years of relevant experience in influencer marketing or a related field.

A Passion for Gaming: Having a deep understanding and interest in games, as this drives effective communication with players and troubleshooting in-game issues.