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27 Citrix Jobs in Chennai

System Engineer

Wipro Limited

3.7

based on 53.5k Reviews

3-7 years

Chennai

1 vacancy

System Engineer

Wipro

posted 13d ago

Job Role Insights

Key skills for the job

Computer Networking Linux System Administration Citrix System Engineering Microsoft Azure Active Directory

+ 6 more

Job Description

Excellent communication skills,

Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.

Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.

Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support

Answer incoming calls and respond to customers emails in timely manner.

Manage and resolve customer complaints.

Identify and escalate issues to supervisors as and when needed.

Provide product and service information to customers.

Research required information using available resources and Offer Solution to customers.

Research, identify, and resolve customer complaints using applicable software.

Route calls and tickets to appropriate resources and Domains who can best support he user,

Document all call information according to standard operating procedures.

Recognize, document, and alert the management team of trends in customer calls.

Create SOPs for new Issues and resolution given.

Complete call logs and reports.

Employment Type: Full Time, Permanent

Read full job description

Wipro Interview Questions & Tips

Prepare for Wipro System Engineer roles with real interview advice

What people at Wipro are saying

3.9

Rating based on 194 System Engineer reviews

Anonymous · BFSI, Investments & Trading in Bangalore / Bengaluru

Likes

1 I like my home,school,city. 2 I like to lead an out door life. 3 I like gardening. 4 I like to visit botanical garden and parks.

Salary - Good

+6 more

Dislikes

1 I dislike grid and hypocrisy. 2 I dislike ignorant and illiteracy. 3 I dislike things which are need. 4 I do not like day dreaming over future.

Read 194 System Engineer reviews

System Engineer salary at Wipro

reported by 1.7k employees

Unlock

₹1 L/yr - ₹8.5 L/yr

17% less than the average System Engineer Salary in India

View more details

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