Proofpoint On Demand Administrator (L3)

Experience - 8 - 10 years
Location - Bengaluru

Mandatory Skills:

Proofpoint On Demand Admin, POD configuration, Email Gateway support, operational support, 24*7 Shift

Job Summary:
We are looking for a dedicated Proofpoint Email Security Analyst with 8-10 years of overall experience, including at least 5 years specializing in Proofpoint On Demand administration and working experience Email Security solutions. This role will involve acting as the primary point of contact for operational ticket resolution, enhancing email security measures, and providing documentation support for Proofpoint on Demand Cluster administration. The ideal candidate will have a strong background in email security, troubleshooting, and vendor collaboration.

Key Responsibilities:

1. Operational Support:

• Act as the primary point of contact for resolving operational tickets related to Proofpoint on Demand Administration.
• Working experience with email MTAs, SPAM filters management
• Provide whitelisting and blacklisting support for domains and email addresses.
• Conduct phishing email analysis and troubleshoot issues concerning non-delivery of emails.
• Creation and modification of rules as per service tickets to address specific security requirements.
• Ensure email security gateways are configured and updated with advanced cybersecurity features and rules.
• Working experience and understanding of the email protocols like SMTP, SPF, DKIM and DMARC
• Knowledgeable about the ITIL procedures, Incident and Service request management, SLA hygiene etc.

2. Documentation and Monitoring:

• Create and maintain Standard Operating Procedures (SOPs) and other documentation related to Proofpoint On Demand Administration.
• Monitor email security alerts and manage responses based on alerts generated by the Proofpoint Email Monitoring system.

3. Design and Configuration:

• Provide design and configuration support for the deployment and transition of the Proofpoint On Demand Email Security solution.

4. Vendor Collaboration:

• Collaborate with vendors for the timely resolution of platform-related tickets and enhance overall email security performance.

5. Mitigation Implementation:

• Assist with the implementation of countermeasures and mitigating controls for identified email security issues.

6. Technical Knowledge:

• Utilize knowledge of multi-cluster Proofpoint setups to enhance security strategies and configurations.

Qualifications:

• Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field.
• 8-10 years of overall IT experience, with a minimum of 5 years focusing on Proofpoint Email Security solutions.
• Strong understanding of email security protocols, including whitelisting, blacklisting, and phishing analysis.
• Good experience with email MTAs, SPAM filters, and products like Postfix or Sendmail
• Excellent troubleshooting and problem-solving skills.
• Proven ability to create clear and concise documentation, including SOPs.
• Effective communication and collaboration skills for working with vendors and internal teams.
• Relevant certifications (e.g., CISSP, CISM, or equivalent) are highly desirable.