Front Office Executive

Job Responsibilities:
1. Visitor/Guest/Patient Management:
1. Serves visitors, guests or patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
2. Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
3. Optimizes patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
4. Keeps patient appointments on schedule by notifying provider of patients arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
5. Comforts patients by anticipating patients anxieties, answering patients questions, and maintaining the reception area.
6. Helps patients in distress by responding to emergencies.
7. Protects patients rights by maintaining confidentiality of medical, personal, and financial information.
8. Maintains operations by following policies and procedures, reporting needed changes.
9. Contributes to team effort by accomplishing related results as needed.
10. Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
11. Monitor office supplies and place orders when necessary
12. Take up other duties as assigned by reporting manager

2. Documentation and Compliance Management:
Ensure compliance with all relevant regulations and protocols.
Maintain patient medical records up-to-date in master data.
Ensure the confidentiality of all patient records and care per confidentiality policy and ART Clinic regulations.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.

3. Billing, Invoice and Payment Management:
Preparing and Managing billing, invoice and payment work and Receiving payment from patient
Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.

4. Any Other: Any other task assigned by reporting Manager/Supervisor.