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2 Cherussery Credits Jobs
Customer Relationship Executive
Cherussery Credits
posted 16hr ago
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Job Description
Job Description Customer Relationship Executive (CRE) 0-3 years
Customer Engagement: Act as a point of contact between the organization and its customers. Initiate and maintain regular communication to engage customers.
Customer Engagement: Act as a point of contact between the organization and its customers. Initiate and maintain regular communication to engage customers.
Customer Inquiries: Respond to customer inquiries, questions, and concerns in a timely and helpful manner. Provide accurate information and solutions.
Complaint Resolution: Address customer complaints and issues effectively, striving to find solutions that meet or exceed customer expectations.
Customer Onboarding: Assist new customers in the onboarding process, ensuring they have a smooth and positive experience when joining the organization's services.
Product or Service Knowledge: Acquire in-depth knowledge of the organization's products or services to provide accurate information and guidance to customers.
Relationship Building: Develop strong, long-term relationships with customers. Understand their individual needs and preferences.
Feedback Collection: Gather customer feedback and suggestions to improve products, services, and overall customer experience. This may involve conducting surveys or monitoring online reviews.
Customer Education: Educate customers on how to use products or services effectively, helping them make the most of their purchase.
Cross-Selling and Upselling: Identify opportunities to offer additional products or services to existing customers based on their needs and preferences.
Retention Strategies: Implement strategies and initiatives to retain existing customers, such as loyalty programs, special offers, or exclusive benefits.
Data Management: Maintain accurate and up-to-date customer records and interaction history in customer relationship management (CRM) systems.
Performance Metrics: Track and meet performance metrics related to customer satisfaction, response time, and resolution rates.
Conflict Resolution: Handle challenging or irate customers with professionalism and patience, de-escalating conflicts when necessary.
Employment Type: Full Time, Permanent
Read full job description What people at Cherussery Credits are saying
Customer Relationship Executive salary at Cherussery Credits
reported by
1
employee
with 3
years exp.
₹2.2
L/yr - ₹2.9
L/yr
At
par with the average Customer Relationship Executive Salary in India
View more details
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