Customer Relationship Executive

Novalife Healthcare is looking for Customer Relationship Executive to join our dynamic team and embark on a rewarding career journey.A customer relationship executive is responsible for building and maintaining positive relationships with a company's customers. This role involves providing excellent customer service, resolving customer complaints, and ensuring customer satisfaction.1.Responding to customer inquiries and concerns via phone, email, or chat in a timely and professional manner2.Resolving customer complaints and finding creative solutions to customer problems3.Building rapport and relationships with customers to foster loyalty and repeat business4.Gathering customer feedback and making recommendations for improving customer service5.Keeping up-to-date with the latest products and services offered by the company6.Keeping accurate records of customer interactions and transactions7.Collaborating with other teams within the company to ensure that customer needs are metRequirement 1.Experience in customer service or a related field2.Excellent communication and interpersonal skills3.Ability to handle difficult or emotional customer situations with empathy and professionalism4.Strong problem-solving skills and the ability to find creative solutions to customer problems5.Ability to multitask and prioritize effectively6.Familiarity with customer relationship management (CRM) software7.A passion for delivering excellent customer service.