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17 Chat Support Associate Jobs

Chat Support Associates

0-1 years

Nagpur

3 vacancies

Chat Support Associates

LegalForce RAPC Worldwide

posted 14d ago

Job Description

Key Responsibilities:

1. Live Chat Support & Customer Interaction

  • Respond to customer inquiries via live chat promptly (within 20 seconds).
  • Provide accurate and clear information to customers regarding services and processes.
  • Ensure professional and friendly communication at all times.

2. Lead Identification & Handoff

  • Identify potential leads and escalate them to the Sales team for payment processing.
  • Keep records of customer interactions and feedback for future reference.

3. Team Coordination & Training

  • Collaborate with the Customer Support team to ensure smooth workflow.
  • Undergo training provided by senior team members for chat handling best practices.

4. Process Management & Documentation

  • Maintain logs and reports for chat support activities.
  • Assist in improving response templates and FAQs to enhance customer interaction.

🔹 Skills & Qualifications:

✔️ Strong written communication skills in English.
✔️ Fast typing speed with accuracy.
✔️ Ability to multi-task and handle multiple chat conversations simultaneously.
✔️ Must be comfortable working in night shifts or early evening shifts.
✔️ Basic knowledge of lead generation and customer service processes is an advantage.
✔️ Must be able to work from our Nagpur office.

This is an excellent opportunity to build a career in customer support, work in a fast-paced environment, and enhance your communication skills.




Employment Type: Full Time, Permanent

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What Chat Support Associate at LegalForce RAPC Worldwide are saying

What LegalForce RAPC Worldwide employees are saying about work life

based on 11 employees
67%
62%
74%
50%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

LegalForce RAPC Worldwide Benefits

Health Insurance
Free Transport
Child care
Gymnasium
Cafeteria
Work From Home +6 more
View more benefits

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